Library Routes hits 50!

May contain roots The Library Routes Project is still in its first month and has already passed the 50 contributions mark (with over 3,500 people having accessed it) – I think that’s pretty good for a new project like this, and it means the Wiki really does provide a useful resource for aspiring or current Information Professionals, wondering how and why people got into the job. Thank you very much to everyone who has contributed so far! And if you've been wondering about writing your own post on the subject and haven't quite got around to it, then now is as good a time as any.

Woodsiegirl has been promoting the Project via the latest issue of Gazette (see page 12), and there may also be an article relating to the subject forthcoming in one of the CILIP Career Development Group newsletters.

There’s a couple of things still to sort out, though. The first is how to make the Wiki more international in terms of contributors – it is fantastic to have so many people from the UK getting involved, but it would be great to broaden the scope to other countries too. The second is how to make this whole thing some kind of annual event, much in the same way as Library Day in the Life is; a resource like this needs the value of annual exposure in order to draw in contributions from new professionals, and to expand, and to generally retain its relevance. Any thoughts on how we can achieve these? Let me know.

In other news, my local public library in York is closing for 6 months of major refurbishment, in order to become an Explore centre with all the obligatory cafes etc that modern libraries have. I’m told that during its closure, not only can people take books, CDs and DVDs out for the entire period without incurring any fines, but the limit on how many an individual can take has been rescinded! So you could literally grab 100 books and keep them until April. I think this is brilliant – it is a nifty way of getting some of the stock out of the way, of course, saving on storage costs and logistical nightmares. And, it is a great example of a library doing a decidedly non-stereotypical-libraryish type of thing – not getting uptight about the stock, relaxing the rules, and allowing the customers to benefit from difficult circumstances. Good stuff!

 - thewikiman

Sshhh...! Bags Revisted

Jo Alcock wrote an excellent blog-post today, about marketing and libraries. She suggested 6 ways in which we could apply some retail principles to marketing libraries, including this:

“Wouldn’t it be great if on the edge of the shelves (not at the entrance as people don’t tend to know if they’ll need one until they’ve examined the stock) there were a collection of reusable bags, like supermarket bags for life, that people could use to carry their books around the library (thus enabling them to carry more) and then offer them the option of purchasing when they borrow the books.”

In light of that, it seems pertinent to revisit the story of the Leeds University Library Sshhh…! bags, which I talked about in my CILIP Graduate Day Presentation as an example of getting positive stories about libraries into the Media.

Leeds as a University is big on eco issues, and has won all sorts of awards in that area. The Library had previously given out loads of plastic bags for students to put big stacks of books in, and wanted a greener alternative. The result was the Sshhh…! bag; a library-branded, suitably-sized book bag, made of highly biodegradable jute, by a carbon-neutral company on behalf of the library. Here is a picture of one, in Venice, for reasons I’ll get on to:     

 

Bridge of Sshhushes

 The bags turned out to be an absolutely extraordinary success, and the Library has now sold well over 15,000 of them. The interesting thing about this is it ties in with both with what Jo was saying, and what Cynthia Shamel says about ‘using the techniques of marketing’ in libraries; the bags were released in many different bright colours, but only in limited numbers so as to increase demand. (Incidentally, I can claim no part in this success, I’m just reporting it; Katy Sidwell, one of our Subject Librarians for the Sciences, came up with the whole thing I believe, and Liz Waller, our former Head of Public Service Strategy, came up with the marketing strategy stuff). This resulted in a huge group of people who automatically bought a new bag as soon as a new colour came out, regardless of how many they already had (in fact many people attempted to collect every single one). A FaceBook group was formed, called I have a Sshhh bag and am therefore amazing!!!  There were also super-limited edition and highly sought-after Graduation versions, and ones which said “My Other Bag Says Sshhh…!” on the side… They continue to sell very well, and be something of a must-have fashion accessory. If you ever come to Leeds, you’ll see them – even if you don’t come on to campus, there’ll be plenty of people in town with a brightly coloured Sshhh bag. 

The ‘positive stories in the media’ bit comes in because the success was picked up by many sections of the media, and also used as examples in various conferences and papers. The Guardian ran a story about it, and there remains a site on which people post photos of their Sshhh bags in unlikely locations around the globe – here is a screen-grab showing the map of the locations (and on the site itself, each time you click on a bag you see the photo of it in situ, hence the Venetian example above):  

 

 

South America: Hates Sshhh...! Bags

 It is a great thing all round – environmentally sound, and a positive library-based story showing how we can indeed learn from retail, and successfully implement a few of that sector’s marketing techniques.

 

- thewikiman

PS: Incidentally, I used to sit on the Environmental Coordinator’s Group at Leeds, and we were charged with coming up with new versions of the bag: new slogans etc. Genius suggestions from the House of Wikiman that were, shockingly, NOT taken on by the Group included:   

 

What..! What's wrong with that?

 

 

Please don't sue me, credit card company - cheers

 I’ll be honest, I have about a million more of these (Green Consumerism is a poor substitute for Collective Action. But in the absence of the latter, Buy a Bag!) so maybe I should just set up my own company, perhaps call it Eco-Cynical

 

my own library roots

Having been so involved in creating and administering the Library Routes Project, I've not had time to actually take part in it myself until now. But here are my library roots and routes... 

Exit here for professional fulfilment...

 

 *** Update, 25th November ***

I’ve decided to update this post because a: I just got a new job so the route is extended and b: a lot of people are reading this each day, having clicked through from the Routes Project  homepage (first name listed, and all that) so I thought it better be good! The whole point of the Library Routes Project is for it to be a careers resource of sorts, so I’ve tried to make this version more explicitly careers related.

Root

I did my degree in Philosophy and English, and then a Masters in Music. None of these subjects are particularly vocational – in fact, most Philosophy graduates at the University of York seemed destined for work in the local Building Society conglomerate. If I had my time again, I’d devote more effort to thinking what I wanted to do as a profession while I was still studying, and get some work experience in that area, as a degree means very little these days. (Actually I wouldn’t change a thing as I’m where I want to be right now, but I’ve certainly advise trying to anticipate your career early and getting appropriate experience to supplement your education.)

Various career options had been rejected: journalism (too soul destroying on the way up, writing for local papers about nothing at all), and musician (too much potential for turning something I loved into something I resented, plus I’d met my wife during my Masters so didn’t want to spend every night out gigging), so I went to see a Careers Advisor at York. People contributing to the Routes Project seem to have mixed experience with careers advisors; either they got told exactly the right information straight away and they were able to head straight into librarianship, or they got told the wrong stuff entirely and ended up spending years doing jobs that didn’t hit the spot, until suddenly realising they’d wanted to be Information Professionals all along. My careers advisor was great – I told her I wanted to be a Careers Advisor, she gave me lots of help, and from there I arranged work experience in the Careers Service. It was fascinating, and something I’d possibly like to return to in the distant future.

I was working part-time for a Consumer Research company, and doing the unpaid Careers experience the other half, having completed my Masters. Then suddenly my wife and I found the perfect house, took on a mortgage, and I needed to be working full-time very quickly indeed. The Careers Service told me, get a job in a library – it’s under the same ‘Information Management’ bracket as Careers work, so it could be a way of making money in the meantime while keeping the long-term career ambitions on the back-burner. I applied for two Customer Services entry-level jobs in academic libraries (Music MA in Not Helping Employment Prospects Shock…) and got one of them, although they appointed someone else first and me a month or so later when another position came up.

I didn’t really know what I was letting myself in for – this project has shown a lot of people stumble into this profession, and then find it to be much more involving than they’d anticipated. That said, for every contribution to the Wiki, I’m sure there’s two more people who’ve left librarianship, finding it far too demanding, customer-focused, busy and generally not like the stereotype they aspired to…

Route

I started off in Customer Services, as mentioned above, at the University of Leeds Library. For whatever reason, the library industry is jam-packed FULL of massively overqualified people, most of whom are very competent at their jobs. That, combined with the fact that Leeds has probably around 100 Customer Services staff, means you really have to strive to make any kind of impression at all. I did as much as I possibly could above and beyond my basic job description, and asked for as much responsibility as they would give me. I became the sign-maker in chief, for example - need a new sign for the photocopier? Come to me. It seems a ridiculous and silly thing, but anything you can do to show people a: that you exist at all and b: have something to offer, is essential. I also went on a lot of the Information Literacy courses (some of which I've since taught) to flesh out my CV - absolutely anyone can say they've experience or knowledge in a given area, but it's much better to have training in that area. As it happens, attending the copyright course I didn't need at the time was absolutely invaluable in securing my next role.

After 10 months a post was advertised at Leeds called Online Course Readings Assistant. I didn't really know what it was - it was a newly created position, and the job description was actually pretty hazy. What I did know what that it was a higher grade than my current position, and there was only 1 OCR assistant (as opposed to 100 Customer Service Assistants); if I did it well it would actually benefit people, and if I did it badly then people would suffer too. Ultimately, that has to the kind of responsibility you want. If you can do a job where you individually make a difference, so much the better for your chances of progression.

I actually came second for the post (again!), because the person who came first had experience of scanning and I didn't. They then withdrew, and so I was able to move to the front of the queue. The role was basically that of Project Assistant to a new project at Leeds to digitise core readings. It was terrific to be involved in something from its inception; I highly recommend project work, as you get to shape something new. As soon as I knew this job would be good, I knew I'd be staying in the academic library for a while; at that point I investigated the Library and Information Management qualification and decided to do it via distance-learning at Northumbria. I handed in two years later, and received a Commendation last month. Meanwhile, the project was a great success, the project team disbanded, and OCR became a Service. My contract (previously fixed-term) was made permanent, and I was upgraded and made Digitisation Coordinator.

It's a fantastic role, with lots of responsibility and, if you do what you're supposed to do when you are supposed to do it, hugely grateful academic and student communities! It's incredibly busy and sometimes stressful, but in a good way; I've had up to 5 staff working with me on the Service in the run-up to this Semester, which has given me a great taste of management - an area I want to pursue in the future. Meanwhile, I submitted an abstract for the CILIP New Professionals Conference on a whim, ended up presenting a paper at it, and a whole load of extra-curricular stuff has just snowballed from there; writing papers, presenting, and setting up Library Routes with Woodsiegirl and Jennie Law, for example.

When I’d originally embarked on my MSC, I obtained a generic job description from HR of the position I was ultimately aiming for, and made sure I ticked off all the Essential and Desirable qualities over the next two years. (Or tried to – I needed a language ideally, and my Italian lessons were great but I’m still utterly rubbish at it…) This is well worth doing, because you need to be able to do everything before your ideal job comes up. Apart from anything else, it makes sure you’re always adding qualities to your armoury and expanding your CV. What might happen, as was the case with me, is that you end up doing something else entirely – but the efforts you’ve made will still pay dividends.

Earlier this month, the position of LIFE-SHARE Project Officer at Leeds was advertised. It’s a JISC-funded project looking into the life-cycle of digital materials, and a perfect progression from my current role (I’ll write a whole separate blog post about what it entails later). My Dad always said I’d end up doing something I’d not even thought of, and he was right – not only had I never considered librarianship, even when I was in the profession I didn’t even know that roles like the one I start in January existed. The point I want to stress is – and this a long post already so I’m going to stop now – you never know how opportunities will benefit you later on, so you need to take (and make) as many as you can even if they’re not directly relevant at the time. I’ve done a bunch of stuff I’ll probably never need again (Government Official Publications course, anyone?) but so much more stuff which has come in handy in unexpected ways. I was able to tick the ‘Good presentation skills’ box for this new role because I’d taken the plunge and volunteered to present at digitisation related conferences, and submitted a paper for New Professionals – I wasn’t entirely comfortable doing that stuff, but I knew I might need it later on and I knew I could conquer my worries by addressing them head-on through experience. I could tick  ‘experience of creating and delivering training’ partly because I’d become involved with Leeds’s Information Literacy programme, as an assistant trainer and then later as a trainer – again, not something I wanted to do, but teaching is a huge part of modern librarianship. And so on.

4 years ago I was about to go to an interview for my first ever library post. It was temporary measure - an emergency measure, almost, motivated by the mortgage etc. Through a random sequence of events, and applying to the max that old cliché about putting more in to get more out, I've found myself in a profession I really enjoy, working in a sector (Higher Education) I feel passionately about, and doing all kinds of interesting these I never imagined doing. And, ironically (or perhaps just providently) considering my early ambitions to be a careers advisor, here dosing out careers advice, and just about to become a New Professionals Support Officer for CILIP’s Career Development Group. You never know what’ll happen, do you..?

- thewikiman