It's okay to say 'um' and 'uh' when you're presenting...

When we’re presenting we can easily get caught up in worrying about what we shouldn’t be doing. That white noise of ‘I’m doing X too much’ or ‘I’m pretty sure I read that Y is bad’ gets in the way of our ability to relax, find our words and communicate. And in fact a quick Google tells us there are loads of posts from presentation skills / public speaking experts, warning us how important it is not to use ‘fillers’.

A small selection of articles on the evils of fillers

Filler words - um, erm, like, sort-of, basically - are all words we use often in conversation, but we worry about using them when presenting at an event, addressing a meeting or doing any other sort of public speaking. The interesting thing (to me!) is that filler words are not all bad, and I disagree with the perceived wisdom here.

I believe that outside of the ‘corporate pitch’ world a lot of public speaking advice seems to centre on, it is actually possible to be TOO slick as a presenter. Rough edges have their merits. We don’t want to sound polished to the point of being corporate or blandly robotic, and fillers can make us sound more human - but the key thing is, some of them are more problematic than others. I divide filler words into two groups: sounds, and meanings.

Sound-based fillers

Sounds (um, ah, er, erm etc) serve two important purposes when we're presenting:

1. they give us time to gather our thoughts and construct the next part of our sentence into articulate prose

2. they signal to the listener that the current thought is still in progress and there's more to come

In conversation, these sounds prevent interruptions, and in presentations, they help keep the audience and speaker in sync - this is no small thing. If you find yourself umming and ahing don't worry too much about it! There's value to it, as long as it's not happening several times a sentence.

Meaning-based fillers

Words & phrases such as 'like', 'sort of', and 'basically' are more concerning because they convey specific concepts, which subtly weaken our message.

• 'like' and 'sort' of make statements sound uncertain

• overusing 'basically' can make everything seem overly simplified or reductive

• while 'you know what I mean' can be genuinely useful for encouraging the audience to reflect and look for more nuance in whatever you just said, 'you know' loses any value when overused.

How to reduce filler words

The best way to identify your own filler words is to record yourself public speaking. I use the voice-record feature on my phone to record my conference presentation: I give myself a complete free pass at the time (no self-critiquing during the talk!), and listen back to it on the way home from the event to find ways to improve. You quickly find out which fillers you overuse, and then can work out whether they're relatively harmless 'sounds' words, or potentially undermining 'meaning' words...

There's also some fascinating research on the role body language plays in all this, which deserves a whole future post of its own - I’ve got lost down a bit of a rabbit-hole reading up on this! So for now I'll just address a question I often get asked in Presentation Skills workshops: is it okay if I gesture a lot? And the answer is yes: gesturing is a good thing! If you need to wave your arms about, wave your arms about. It helps you form thoughts and can help the audience interpret your words correctly.

That being said, body-language isn't nearly as important as is often believed. Please be reassured that the idea that '90% of communication is non-verbal' is a complete myth, based on misinterpretations of a 1960s study.

It's your words that really matter.

Do you do conference talks and library events in work time?

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As of this week I've gone part time! Only a little bit part-time - I still do 90% of full time at York. That leaves me 1 day off in 10 to do freelance work. So now the vast majority of my public speaking happens outside of work-time, but it wasn't always that way, so I feel like I can objectively write a post about the thorny issue of doing talks and workshops in work time.

I've only ever worked for two libraries. One didn't allow me to do much in the way of CPD things on work time (I took annual leave to do a lot of talks, prior to 2011) and my current employer does allow me to. The first employer's argument was basically, what do we get out of it if you're off doing a talk? My current employer's argument is, we want people out there representing the University, talking about what they're doing. I can see both sides of the argument.

For me there are several reasons why libraries allowing employees to speak at events in work time is a good idea. It helped my professional development a lot - I learnt about areas of librarianship in more detail by virture of having to do enough research to present on them, and it boosted my confidence. I also got to hear a lot of other presentations at the events I was speaking at, so my knowledge and understanding grew. And I've talked a lot about what we do at York, and that's led others to talk about what we're doing here too. It's also made me a happier employee. I'm more contented knowing we're encouraged to get out there and do stuff, rather than frustrated about having to use holiday to speak at conferences.

There's another side to this too, which is that people who present at events are constantly keeping their hand in, and learning, about presenting and teaching. There's nothing like doing something regularly to make you feel more comfortable with it, and you don't get that 'I need a few sessions to get back in the groove with this' thing when October comes and all the teaching starts. Several things I've developed as part of my wider workshops I now incorparate into my information literacy courses at York. So the external and the internal feed each other and both develop.

Ultimately allowing people to talk at events can make them not just happier in their roles but better at their jobs, so I hope that in the unlikely event I ever get into some sort of management position, I'll let people out of the building so they can spread their wings...

I'd be interested to hear from staff and managers for their perspectives on this.

10 non-standard tips for public speaking!

 

I teach a full-day Presentation Skills course for the British Library, among others, and I recently sought feedback on it from someone I trust. The thing he wanted more on - and it was one of those 'it's obvious now they say it' moments - was presenting itself, the process of it, rather than just preparing the materials. There was indeed a section on this in the training but it wasn't very long, so in order to improve the course I've read up on it a bit more; I learned a lot of useful things (and had others I already knew better articulated to me) so I thought I'd share some of them here.

Preparation

1. It's better to know the subject than the presentation. Learning anything from memory is really hard. But so is looking at notes, or reading presentations out from a script. If I try and learn a presentation I get worried - I'm aiming for something so specific, there's a feeling of pressure around getting it right, and a feeling that if I forget something the whole house of cards will fall apart. I prefer to only speak about stuff I know a bit about, and just use the slides to reinforce key points and basically prompt me to talk about certain aspects of a topic, as appropriate to that particular audience. This is much more relaxing than worrying about remembering particular phrases etc. It also means you're more flexible - things can even be tackled in a different order based on what the audience wants, for example.

In short, you can't be derailed because you're not on rails. That's a very reassuring feeling.

2. Imagine your audience leaving the room (after your talk!). It's often very hard to know where to start when creating a presentation - the default position is 'what do I know about this subject?' but actually that's the wrong way around most of the time. The more pertinent question is 'What do the audience want from this subject?' - if you imagine your audience leaving the room after you've spoken, what have they learned, what do they know now, what did they get out of it? Think about what is important to them in that moment, and build the presentation from there - if necessary going and doing more research beforehand, so you can talk more authoritatively about what matters to them.

3. The rule of three - there might be something in it... I've heard many times now that we remember things most easily in groups of three. There's a lot of it about - 3 act plays, stories with a beginning, a middle and an end etc. Presentations-wise, it's relevant because the audience will likely only remember 3 things from your presentation, so you need to make sure these are the most important three! If you're completely stuck for a structure, try the 3:3:3 method - three main parts of your presentation, each divided into three sub-sections, and if necessary each of those subsections divided into three as well.

4. Store your presentation in the cloud. Of course every presenter takes their presentation along on a USB stick but USB sticks do break sometimes, and they're small and easily lost. So a sensible back-up plan is to store your presentation in the Cloud, and of course the easiest way to store your presentation in the cloud is to email it to yourself. (Then it's backed up twice! Once in your inbox, once in your sent box. :) )

5. Have a one-page cheat sheet. Part of presenting well is being relaxed, and a lot of being relaxed (for me, certainly) is knowing exactly what your doing with the logistics of the day. So make a one page document with EVERYTHING you need to know in it: presentation start time, room number, directions to the venue, contact name and details, train self-ticket machine reference number, etc - print it out and carry it with you, and email it to yourself so you can check it on your phone. You're much more likely to arrive relaxed, on time, and focused.

Delivery

6. Look everyone in the eye, then pick your favourites to come back to... This is particularly useful for nervous speakers. Public speaking is about communication, and communication is better with eye contact. So I will try to literally look every member of the audience in the eye at least once, at least as far as I reasonably can. (After 5 rows or so, it's hard to be specific.) During this time, I'll notice a few people who are particularly receptive - they're nodding emphatically, or smiling at what I'm saying - and I'll come back to them throughout the talk, as a form of encouragement... I don't get nervous anymore, but even as a non-nervous person I like to see people on my side. (The flip-side of this idea is to work on the more indifferent members of the audience - or even hostile, but that doesn't come up too often in our industry, thankfully - by focusing more explicitly on them.)

7. Remember if people are looking down at a screen and typing, it's a compliment. I can imagine that it can be disconcerting if you're not a Twitter user, and you see people looking down at their phones rather than up at you. It must feel like kids ignorning what you're saying and texting their friends. But it's a good thing! They're sufficiently invested in what you're saying that they want to broadcast it to their network on Twitter - it's also a way for them to make notes at the same time. And of course, that means your words are reaching a bigger audience, which is excellent.

8. Have a Plan B for your intro and your outro. It sounds obvious but knowing what your opening line is going to be is quite important. Sometimes people decide to with something like 'Hello everyone, my name is Ned, I'm from York' but then the person introducing them says 'This is Ned, he's from York' so you really can't use that one... So know what you'll say if your planned opener is ruled out for whatever reason. The same goes with the closer - if it's covered in the questions for example, or if you finish surprisingly early and need some more material to call upon, have a relevant topic in mind in advance.

9. Listen very carefully, an introvert will say this only once... Lots of people reading this will be introverts; I'm one, certainly. A characteristic we share is only saying stuff once - if it's said, it's done with, we don't want to say it again. I feel embarrassed telling a story to someone if I know I've told it to someone else, even if the two people are completely unconnected! But in presentations we have to fight that instinct, and make sure we say the really important stuff (main arguments, big statements, statistics, quotes) at least twice; perhaps in different ways but at least twice nevertheless.

10. Think in tweetbites. You thought it was enough to think in memorable soundbites! Not anymore. For the maximum impact, your most important statements needs to be tweetable so that your presentation is amplified beyond the walls of the room you're in. You've put hours of work into it, so why not double, triple or otherwise exponentially increase the audience for your key messages? Think in quotable, tweetable chunks (as long as that's not actually to the detriment of your presentation, of course...).

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Is there anything else you'd add? I've love to hear from you in the comments so this post becomes more useful over time.

More tips

You can find all sorts of presentation tips online - the following three articles were particularly useful in assembling the list above: 30 quick tips for speakers; Compulsive obsessive details will save your neck; and the Introverts Guide to presenting.

As the title suggests, these are non-standard tips for public speaking - which is to say, beyond the obvious ones everyone knows such as not facing away from the audience etc: for more 'nuts-and-bolts of presenting' advice, and more on creating materials, check out these previous posts:

Good presentations matter from Ned Potter

Stop Breaking The Basic Rules of Presenting from Ned Potter

Plus there's also this early blog post on: tips for first time speakers.

Good luck!

Presenting opportunities at library events, and how to get them

The Short Version of this post 

Want to present at library events? Want to know how others go about getting speaking engagements? The basic answer is, it's who you know. Don't despair though - it's not a closed club or a clique. You very quickly get to know people by putting yourself out there, answering calls for papers, organising events yourself, and blogging so people know your views and interests. 

I asked people on Twitter how they got their library speaking gigs - it was a 'tick all that apply question'. A massive 69% of respondents have got speaking engagements through someone recommending them: this is the most common route. The next most common was knowing one of the organisers (59%); then answering a call for papers was next (53%). The other significant number of votes was for getting asked off the back of other speaking engagements (51%). So really, once you're in the loop, you're in the loop - do a couple of talks and the whole thing self-perpetuates and you'll probably end up being asked to do more. 

For a more in depth look at all this, read on. 

The Long Version of this post

If you're professionally active and interested in librarianship beyond just your own job (and I'm presuming you wouldn't be bothering with this blog if that wasn't the case!) then you might be wondering about speaking at library events: conferences, open days, symposia, training days etc. This post discusses how other information professionals approach doing this - how do you get to talk at interesting events? 

Presenting is something I'd completely recommend doing, and I know a lot of others feel the same way. It's not as scary as you might think (and it very quickly gets even less scary for a lot of people), it can be really exhilarating, and it's great professional development. Presentations are an increasingly important part of many library roles, so it allows you to put a key skill on your CV. Just being on stage to talk about a subject is enough to really focus your mind on learning more about it, so you become more engaged and more well-researched as part of the process of preparing your talk. Plus of course it gets you out there, allows you to meet interesting people, makes networking a lot easier (people come up to you) and you may be able to build a reputation which leads to more interesting stuff. 

The most obvious way of getting yourself on a bill somewhere is to apply via a call for papers. There are loads of these across the course of the year - subscribe to the A Library Writer's Blog and Dolores' List of CFPs blogs to receive regular alerts, and eventually something relevant (and possibly local) will come up; these blogs also contain calls for book chapters and articles. Another obvious way is to join a professional body - CILIP, the SLA, ALA, BIALL, etc etc. As I've said before, it's a great way of allowing you to get involved with stuff which you might not be able to do as part of your current job (but which might help you get your next job..). 

How it's worked for me

I looked back over 26 events over the last 2 years that I've either done or been asked to do but couldn't (or am booked to do later this year). The route of the opportunities were as follows:

• Knowing the organiser(s): 7
• Recommendation: 7
• Reputation: 6
• Via my Twitter account / my blog: 2
• Answered a Call for papers: 2
• Was there for work: 1
• Don't know how they got my name: 1

. Some provisos and caveats: 'Reputation' refers to things like being asked to present the Echo Chamber talk with Laura Woods at Umbrella, because the organisers knew of our previous talks on the topic. So I don't mean that I got booked for my reputation! Just that people knew I (or in this case Laura and I) had talked on the subject or related subject before. Also, the twitter / blog category overlaps with the reputation and the knowing the organiser categories. It's all quite fluid and not as black and white as presented above.

Anyhow, clearly knowing people is useful - both organisers, and people with clout who recommend speakers for things. What often happens is that organisers of an event are organising it in their own time and they really want to get it sorted without too much fuss. So if they have a list of people they know are fairly reliable and have spoken at things before, they'll go right to that list. (There's a danger that this approach can lead to a stale or repetitive round of speakers at library events, but that's a debate for another day.) What I'm trying to say is: in a lot of cases you don't have to be the best, or the most knowledgeable, or the expert in the field - it's sufficient just to be okay at it and then people will come back to you as an easy and reliable option... You just need to take that first step on your own, and make something happen.

How it's worked for others

I ran a quick survey via twitter - so the usual disclaimer about the sample being skewed by their very 'being the sort of people who use twitter-ness' applies... I asked people to tick all that applied in terms of ways they'd got speaking gigs - here are the results from 68 respondents: 

The 8 votes for the 'other' categories were mostly what I would classify as 'Knowing one of the organisers' so in actual fact it's more of a tie between that category and 'Recommendation by someone' than is indicated above. Apologies for my slightly woolly categories, and thank you very much to everyone who filled out the survey and retweeted the link!

To give this a little bit of context, the ages of the people responding to this were as follows: 

• 69% were aged 26-40
• 24% were aged 41-60
• 4% were 60+
• 3% were 18-25

. So for the most part, the twitter poll mirrors my own experiences - it really is a case of the people you're in contact with being the key. That's why networking is so important (both in person and of course online). That said, I honestly believe networking is most effective if you approach it with the question "What can I do to help people?" rather than "how can I develop a network to help me?" - I know that sounds a bit twee but it really does seem to be the case that if you go out there solely with the intention of looking for opportunities, they may be slower to come to you. 

Some tips and other resources

Just briefly here's some related info on a variety of topics. 

Saying no Saying no is really, really hard - particularly to exciting opportunities. But there comes a time where taking more on will actually be bad for you, because to prepare well for a speaking engagement takes time, so it's very stressful if you don't have enough hours available. It's really okay to say no, particularly once you've got a few talks under your belt - in my experience people are generally very nice about it. 

Referring If you can refer the organisers to someone else, do so. Don't just refer at random, but if you know someone who could do a really good job instead of you, then pass on their name and email address to the organiser - it really helps the organiser (they can always ignore the referral, but often they're very grateful) and of course someone you like may well get a great opportunity from it. I once passed on something I couldn't do and recommended someone else - the person ended up doing such an amazing job that they were way, way better than I could've been, so I was really pleased they ended up doing it! I learned more from their presentation than I would've done from researching my own. 

Money There are people who make good money from speaking at library events. I am not one of them. I've only ever been offered one paid key-note, and I don't mind that at all - the fact that your travel is paid for (some people will speak at events for which their travel isn't covered, but that's not something I personally do) and your attendance at the event is paid for is great in itself, because you get to attend something interesting for free. So, don't expect to get paid for a long time - there isn't a lot of money floating around in library-land, and you'll normally have to settle for doing it for expenses, for the experience, and because it's fun. Plus it helps out the organisers out. 

Plus it goes without saying... You'll get more new invitations off the back of previous speaking engagements if you're prompt, courteous, enthusiastic, clear in your communication with the organisers, stick around for the rest of the day wherever possible, don't constantly refer to 'technical problems beyond my control' throughout your presentation, and all the other stuff you know already...

Links Elsewhere on the blog, check out this guide to submitting a proposal, and this guide to first-time public speaking, plus these polemical slides on the basic rules of presenting... There are also links to other people's articles on the same subjects, within those posts.

Over to you So, any more tips for the would-be presenters out there? Please leave a comment and help expand this guide. And if anything I've said doesn't chime with your own experience, I'd love to hear about that as well. 

Cheers!

 - thewikiman

Stop BREAKING THE BASIC RULES of presenting!

Public speaking and giving presentations is becoming more and more important in many career paths. There are nervous public speakers, confident public speakers, and many people who are making the journey from one to the other. But ALL of them could do with avoiding breaking just the most basic rules of presenting - it's amazing how often one or more of these will crop up at a conference, training day or event. I hope this is taken in the spirit it is intended. :)

Stop Breaking The Basic Rules of Presenting (click through for transcript via Slideshare) 

View more presentations from Ned Potter

Incidentally, this is really aimed at people who habitually do all this stuff, without really knowing they do it. If you already know these rules, then you can probably break them and still make a great presentation!

-thewikiman

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Read all the guides I've ever written (to Prezi, Twitter, Public Speaking, Evernote, Netvibes, etc etc) linked from one page.