This isn't just a library, it's an M&S library...

So they want to put libraries in supermarkets, eh? Well that could work - depends on the supermarket. Iceland - maybe not. Kerry Katona eating snack-sized party favourites whilst dead-eyededly telling Jason Donavon about how she saved 33% on her access to SWETS resources, equals bad. But Marks & Spencer, on the other hand...

With deliciously free Wifi access, and an achingly gooey selection of online resources wrapped up in gorgeous single sign-in, presented on a bed of modern, bright interior with brightly coloured children's areas, filled choc-full of tender, flavoursome books, CDs and DVDs and more...

Etc etc.

Anyway, I'm behind. I only get online for short periods of time at the moment. But today I've had an hour or so to catch up with the latest headline grabbing library statistics, which equate to a drop in public library use in this country. I've got a big old blog post on statistics planned when I get more of an opportunity - in the mean time though, Ian Clark's piece is essential reading for everyone - read it now! :) The part of it that is really interesting is statistics from CIPFA show that while library footfall is indeed down, the numbers of web visits is up (from 07/08 to 08/09) by a massive 49%. A hypothesis immediately presents itself - the way people use libraries is changing, they don't have to visit them so often due to the accessibility that comes with internet access (not least because they can renew book loans online - that alone accounts for a huge amount of library visits no longer necessary), so although visits to the building are down, the use of the library per se is not.

Sadly, the Government - or, to be more specific, the Department for Culture, Media and Sport - have NOT chosen to take into account internet access in the report which forms the basis for the recent headlines. Take a look at the report for yourself - you can download the spreadsheets detailing the figures, as well as the actual Word document with all the analysis, here. It's 2010, yet the report only looks at library use from the point of view of whether its subject, to quote it directly, 'Has visited a public library in the last year'.

[snarky aside] Guess how I accessed this report? Online. So does that mean that, according to this report's way of analysing 'use', I haven't read it at all because I didn't go to Westminster in person and pick up a paper copy?

Buffoons. [/snarky aside]

Anyway, the figures are quite interesting - mainly fairly miserable reading, but the clouds part to let some light through on occasion:

• Black and ethnic minority use of libraries is up since last year (it's only by less than half a percent, but hey, no one reads the details of these things anyway, right?)
• People who are religious but who don't classify themselves as Christian's use of libraries is up since last year (same again with it being by only a tiny amount, but still)
• 11-15 year old girls use the library quite a bit more than they did in 2006/07 when the figures were first collected
• The number of 5 to 10 year olds (of both sexes) who have visited the library 'in the last we'ek has gone up by more than 20% over last year...

HA! Stick that in your pipe and smoke it, doom-mongers! On a serious note, I think that's encouraging - good to see that even during a down-turn in overall visitation, some minority groups are finding more reasons to visit than before. Incidentally, the report says, more than once, "The decrease in library visits is consistent across all socio-demographic groups." Maybe I'm missing something, but that seems quite a sweeping statement in light of the stats above. If the report itself glosses over any positives, what hope is there of the headlines picking up on anything other than the negatives? In the same Ian Clark blog post I linked to above, he makes another point I think is interesting, true, and very important: "...the narrative is not being controlled by the profession but by those who either do not understand the service or are trying to undermine it for their own ends." In this case, the Government itself is undermining the service with a report whose own headline conclusions are apparently determined to see only the negative even where the figures can be seen positively - it doesn't take much of a cynic to interpret this as a classic Tory 'softening up' before they unleash massive cuts. Happy days. How can we take back control of the narrative?

Interestingly, the sample size used to generate the recent, poor figures, are much, much lower than the sample size of the earlier ones. Does that mean the figures are wrong? Probably not, but they are certainly slightly less valid than the original ones - asking 6,000 people about their library use does not represent England nearly as well as asking nearer 30,000. Some of the regions surveyed are only represented by a couple of hundred respondents. Anyway.

Libraries in pubs and supermarkets? Yeah, why not.

Among the proposals the Government are considering is sticking libraries into pubs and supermarkets apparently. This has perhaps understandably met with some derision from the library community. But actually, I think this idea is considering.

Providing the pub and shop branches didn't replace actual purpose-built libraries, why not take our resources to where the people are already? After all, that's why social media works so well - that's why we all love Twitter. Because we're on Twitter anyway, so the news, views, links etc come to us. So why not follow a similar principle with libraries? Clearly the part of libraries that would easily transport to other venues is mainly going to be the traditional 'borrow a book' part - but that's okay, it will get people interested, and maybe, just maybe, they'll be tempted to visit the library proper and see what else we have to offer.

Maybe there'll even be a Halo Effect! (See the comments section of this previous blog post.) So to use the example in that link, the National Archive digitise collections, and then withdraw them from circulation in order to preserve them. They do this on an epic scale; more and more gets digitised every day. The statistical upshot of this is fascinating - physical consultation of the actual collections they digitise goes down (in most cases to near zero), but physical consultation overall goes up. People are finding what they want online, and they get so hooked and interested that they end up requesting other stuff which hasn't been digitised, so they have to go to TNA to see it in the paper. Digital use and paper use are both way up, together.

Perhaps it is worth, then, trying to embrace the idea of libraries in different places and ensure it's done well so we can reap any benefits, rather than just assuming it's a completely hopeless idea...

- thewikiman

LIS New Professionals Network

I've been saying for a while that I was going to write a post about LISNPN, the New Professionals Network launched in July. Various other topics kept coming up, and then this rather through things out of kilter:

...but I'm getting back on track now - Emily is sat next to me as I type this, gurgling (which is to say she's gurgling - I'm more or less silent) - so here goes.

Overview

LISNPN is a network for people working in the library sector, who have joined the profession in the last decade or so. You don't need to be qualified, you don't need to be young. Even if you joined the profession ages ago you may still get something out of providing advice for the rest of us, and certainly we'd love to have you - Phil Bradley  and Biddy Fisher (CILIP President) have joined, for example, and we're thrilled. So it's a very inclusive network.

For now it's purely an online thing, but it may evolve to a face-to-face event as early as this year.

The idea of it is basically to provide space for newish professional(ish)s to interact, get advice, give guidance, and download a bunch of useful resources that have been created for the network - these include guides on getting published, interview technique and public speaking, and anonymous reviews of LIS Masters courses, etc etc. We're particularly keen to bring people together who don't normally use social media much - if you're reading this and you don't have a website or a blog and don't use twitter, dip your toe in the online waters with LISNPN! We'll be very nice. :)

Meet the team

LISNPN is run by me and Chris Rhodes and Emma Illingworth, with support from a whole host of other people. Laura Woods, Bethan Ruddock, Jo Alcock, Rachel Bickley, JoBo Anderson and Debbie Morris, are all official signed up administrators who are helping out with the site. In addition to this we've got further support from some regional New Professional Support Officers, plus occasional guest spots from people like Lizzie Russell, of Sue Hill Recruitment, who kindly wrote us our interview guide. The idea is there are enough people, with enough areas of expertise, to keep the site running and to hook people up to answers for their questions (in true Info Pro style) whoever is around, and even if one of the admins, say, has a baby three weeks early which totally knocks his plans for six!

Facts & Figures

The network's membership increases every day - currently it stands at just over 460 people. The most we've ever had visit in one day was 208 people online, and we get around 700 page views a day at the moment (peaking at 2,408 on the same day as all those people were online).

What's interesting, for me, is monitoring what has the most impact on new people joining, as LISNPN has been promoted via print media, twitter, blogs, and JISCmail lists - with the latter proving far and away the biggest catalyst for membership surges. We've not yet promoted via LIS-LINK but we will do soon, and that will probably net another bunch of new people. We want to pursue as many avenues as possible not just because more people equals a more useful network, but also because we want to go beyond our own little echo chamber, and get more than just the people we already hang out online with involved. So, obviously I'd urge you to join if you've not already done so, but also tell your LIS friends and colleagues..

Getting the most out of it

I'm planning a more detailed guide to getting the most out of LISNPN that I'll put on the site itself, but for now here's the four main things:

• Subscribe to the blog. The blog is in part a New Professionals blog written by Chris Rhodes (CILIP's New Professionals Coordinator) and in part updates about the site. It's the easiest way to keep up with changes to the network, new features, documents going into the resources area, and so on. Here is the link to subscribe - if you add the LISNPN blog to your Google Reader you'll be glad you did...
• If you use Twitter, follow @LISNPN. The twitter arm of LISNPN is run by Rachel and Jo, and carries a mixture of previews of new forum posts, and links to LIS jobs. What more do you need!
• Put something in your profile. LISNPN is a Network at heart - its primary aim is to facilitate networking between like-minded Information Professionals. If you add a profile pic and put some basic info about yourself (such as the sector you work in and where you're based - no one is expecting star-sign, life story and names of pets) it'll help this aspect of things.
• Subscribe in the forum. This is harder to explain succinctly - basically there is a subscribe button that appears in the top right hand corner of every thread in the forum. If you click it, then you 'subscribe' to every thread you contribute to in the forum - it works exactly the same as subscribing to comments on a blog, in that you receive email notifications with a brief excerpt of the replies posted in the threads you've posted in thereafter. Subscribing once turns this service on for all threads in the forum that you are involved with; unsubscribing can happen at any time just by clicking the button, and stops the email notifications for all threads. It's a really good way to make sure you keep involved with the conversations that interest you. Here is screen grab with the subscribe button highlighted - go click it for yourself now!

  

Reasons to Join

In the 'inclusive' spirit of the Network, we've not locked it down. Most of it is available to members and non-members alike, the idea that a new professional browsing Google might stumble upon the answer to their query in a link to a LISNPN forum post or whatever. Some forums, however, such as the one for current LIS students, are only viewable for members (the idea being you can write what you like about your course without worrying that your tutor might happen upon it!) and the Resources area is likewise something you need to be signed in to see. So, if you don't want to create a profile, you don't have to - but to get the most out of the network it is most definitely worth joining.

Future plans

There's all sorts of ways in which this could develop, but the most important thing is that it serves the needs of the members  - so if you have ideas, suggestions or wish-lists, please let me know: email me, or suggest them in the dedicted LISNPN suggestions forum on the Network.

I'm also keen to explore how LISNPN can keep the current cohort of New Professionals together when they / we go over to that middle ground between 'new' and 'senior' pros.

URL for LISNPN: http://www.lisnpn.spruz.com/

- thewikiman

taking a hit for the (library) team

NB: have renamed this blog post; it used to be called why we can't help mixing our messages

Woodsiegirl and I referred to the excellent M Word library marketing blog a lot in our Echo Chamber presentation - if you've got any interest in the marketing / advocacy side of libraries at all, it's an essential subscribe. One of the things we quoted was a recent post on mixing your messages - one example being with regards to (arguably out-dated) policies:

"Come in and spend the afternoon here, but don't bring anything to eat or drink!" "We're all about new technology, but turn off those cell phones!" "Please use our resources, but if you owe more than $2.00 in fines, you can't borrow anything."

Kathy Dempsey (who wrote the piece) makes the point that all these policies are there for a reason, but we must continually reasses that reasoning and make sure it's still valid. My own view, and I made this point in the Echolib presentation, is that it might be worth taking a hit for the greater good. Which is to say, if we relax our rules, and downgrade the sanctity of the book, then the losses this will cause in terms of alienating some users and allowing a minority to basically take the mickey out of us, may be worthwhile for the gains in terms of repositioning the library as a more welcoming, modern and inclusive facility.

My own local library in York has just reopened after refurbishment, as an 'Explore' Library Learning Centre' - cue predictable hurrumphing about the name. I'm fine with it, of course - rebranding is part of what needs to happen to libraries, and while no one wants to alienate core users, if there is a net gain in patronage then that's a good thing in what are change-or-die times for the public library sector. Anyway, I decided I needed to use my local library more as this blog often talks about library advocacy, so I went along to check it out - it's actually really ace! There's no specific entrance or exit, which is really nice (don't ask me how they stop people stealing books) - you just walk into the building and are met with several doors in a semi-circle, all leading straight to books and other resources. All books are RFID'd so the self-service machines seem like magic to those not familiar with that technology ("You don't have to scan anything, it just knows what you've put in it!") and there is, of course, a very nicely appointed new cafe. My top tip for local library usage: have the Amazon app on your phone, so you can check your wishlist when you're in there. No more 'my mind has gone blank - what do I want to read again?' moments. :)

To get to my point about mixing messages - I was marvelling at all this, and remembering one of the presentations from NPC2010, and thinking to myself, not for the first time: I have pretty much none of the required skills to work here. I've got a good job, in a library, yet never in a million years could I get even an interview at York public library, because the skills-set, the neccessary experience, and the day-to-day activities are so different from mine. I said this to my wife, and she said 'yes but you don't do normal librarian stuff do you?' I know what she meant (that I work in the digital arena more than anything) but really there IS no normal librarian stuff - there IS no role which constitutes an 'average' for a library worker. So it's no wonder we can't help mixing our messages, because our messages are just so diverse. How can we get across what we do to those outside our echo-chamber if we don't even have much in common with our own peers? It's tough to consolidate all of our activities into a single marketable nugget - although, as I've suggested before (.PDF), the two threads which seem to run through 90% of jobs whose salary is paid by the library are the use of IT, and problem solving.

When people think of 'a librarian' they think of front-of-house staff, either on the counter or the enquiries desk. I wonder what percentage of staff in the industry actually do that stuff?

- thewikiman

Library Day in the Life 5

As with a couple of the previous rounds, I'm taking part in the Library Day in the Life Project this week. It was set up by Bobbi Newman, and you can read about it here. It's a great thing because comparing what we do is interesting of itself, plus if anyone outside the echo-chamber reads any of these posts, it may go some way to challenging misconceptions about what people in libraries get up to these days.

It would be hypocritical of me to do all five days (I only ever read one day from each blog I subscribe to, as I can't deal with all the extra posts at once) so here's a couple of day's worth in a single post.

What I do for a living

I work on a JISC-funded project known as LIFE-SHARE (this is an elaborate acronym, because we don't have nearly enough of these in libraries) for the University of Leeds. My role is split between the Leeds parts of the project and the Sheffield parts (the other project partner is York, who have their own Project Officer for LIFE-SHARE).

The purpose of the project is, in short, to explore consortial strategies for digitisation in Higher Education, with particular reference to preservation and curation. Which is to say: our collections are falling apart, what do we do about it, do we really have a clear way forward, and can we work collectively to solve the problems and save some resources along the way? The Project lasts from last January to next March, and you can read more about it on the website  here.

Monday

LIFE-SHARE has a case-study at each institution, investigating different aspects of digitisation. For York, it's on demand digitisation. For Leeds, it's digitisation to support Collection Management. For Sheffield, it's digitisation to support Special Collections - and Sheffield was where I was on Monday. We've just got to the stage where we've written up the Case Studies (they'll be made available via the Outputs page of our website) and I was in Sheffield tying up a lot of loose-ends. Firstly the Project Manager and the other Project Officer came over and I showed them all the equipment we'd purchased for the audio-visual digitisation suite, and examples of the videos and audio I'd digitised. Then we had a long meeting to discuss the internal and external versions of our case-study reports. Then they went home and I returned to my windowless cell to finish off.

I created some metadata (Dublin Core) for the digital objects I'd not yet described and auto-generated some technical metadata using MediaInfo. I wrote a detailed list for Sheffield's head of Special Collections as to exactly what I'd done, why I'd done it, and whereabouts it was stored - then had a brief meeting with her to explain it all in person (she was pleased, which is good!). Then I had the glamorous task of clearing up all the packaging that was strewn around the room - we'd ordered loads of equipment (cassette tape players, time-code-corrector boxes, professional monitoring headphones etc) and I'd not wanted to throw away anything until we knew it all worked. As this was my last visit to Sheffield for a while, it was also the last chance to leave their room in a presentable state...

Tuesday

Back in the Leeds LIFE-SHARE Office for today, and finalising procedures manuals for Sheffield. As part of the Case Study we digitised a sample of a larger multimedia archive; the idea is, their staff should be able to pick up where I left off and digitise the rest before it is packed up and sent back to its original donor. So I've written some detailed guides to all the stuff I've been doing, including photographs of leads with labels explaining what they're for, explanations on how to use Audacity, etc etc.

I also started to internalise my case study report, and pick out the key points for external dissemination - the format of the first draft was a bit of a compromise, so we've decided it's better to separate it into two distinct entities. This will be much easier, I think.

Other stuff crammed into my free time today included writing a proposal for a book chapter including a third-person bio that required an insane amount of information in 75-85 words. It wanted name, place of work, location, details of your degree and where you got it from, job title, publications, awards AND career highlights! (To give you some idea how small a space that is to fit all that in, this paragraph alone is 78 words and counting.)

In the end, I went with: "thewikiman, zomg, he is ace - srsly, trust him on this."

Not really. Although when I was moaning on Twitter about how I couldn't fit the info into so small a space, Andy Priestner helpfully came up with this:

"'Ned is really nice and good at libraries. You'll like him. Probably" Done it in 12 words.'

Thanks mate! Brevity is a gift. :)

A lot of stuff happened today with LISNPN, the New Professionals Network, as well. Having launched nearly a month ago now, we're gradually adding more and more stuff to the Resources area (member's only, that bit, so sign up!). Things I'm really pleased with include the fact that Phil Bradley has generously allowed us to reproduce his public speaking guide, and the editors of the two major CILIP publications (Gazette and Update), Debby Raven and Elspeth Hyams, have contributed some really useful stuff to the How to: Get published guide - so if you've wondered what sort of thing they're looking for, check it out: it's in the Resources area of the site. Anyway, today for the first time we promoted it via a couple of JISCMail lists - LIS-Profession and LIS-CDGDivisions, with emails from myself and Chris Rhodes.

The result was 50 new members in about 3 hours, and that number continued to rise, meaning we've broken the 300 barrier. I'm really pleased about this - for all the obvious reasons (the more people there are, within reason, the more useful it will be as a network) and because we haven't even promoted it via LIS-LINK, Gazette or Update yet (all of which are in hand for the next fortnight or so). And I've not even written my long promised blog post about it! So 300 is pretty good for a network which is less than a month since launch, and not fully pushed into public consciousness yet.

Wednesday

Before work I decided to set up a document to record my CPD (Continuous Professional Development, I think is what that stands for). This ended up being a spreadsheet with four tabs - presentations, publications, training, and events - which just records stuff I've done in chronological order. I realised I'd had so much training from LIFE-SHARE that there was a danger I'd forget stuff I'd done previously, and also that I might need exact dates of publication to hand etc. The 'events' tab is a bit woolly but basically covers conferences/ lectures / other open day type things I've attended for work which can't be classed as hands-on training.

I think this'll come in really handy later on, because every job application / CV needs to be tailored to the role - this way, I'll have all the stuff laid out for me to choose from, which should lead to clearer thinking and more focused applications.

At 9:30 I had a meeting with the Library's Conservation Officer, Sharon Connell to talk about the Leeds case-study for LIFE-SHARE. We discussed the revealing and quite alarming results of the condition & usability assessment she's undertaken of a typical library collection (if you're interested, see this LIFE-SHARE blog post for a bit more info - turns out a lot of books are knackered!). What we've been trying to achieve is a workable model for establishing the costs of physical preservation. So the condition and assessment survey threw up four categories of disrepair (1 being fine, 4 being imminent book death) and we'd like to be able to say - if a given number of books are in condition X, what needs to be done and how much resources will it cost in terms of staff time and money. Obviously there's so many variables this is impossible to fully achieve, but after all Sharon's hard work we can certainly make decisions that are a lot more informed in future.

The next step is to determine comparable costs for digitally preserving the items, so I'm going to arrange a meeting with Jodie Double, our Digital Repositories Manager, to go through all that - we need to come up with prices for in-house digitisation, and out-sourcing. Project work often relies on many more people's time and expertise than just those on the Project team, so I'm very grateful to all the people helping out.

Then, at lunchtime, I notice a really interesting debate going on in the comments section of out-going CILIP CEO Bob McKee's blog, and add a big comment on it of my own, which is basically a blog post in itself (and may later turn into one). Then, I publish this!

- thewikiman