Marketing

If you're going to use a stick, you'd better have a big enough stick

Comic Twitter has been alive with the sound of mutiny for the last few days, in response to Harper Collins announcing a 26-time lending limit on their eBooks. In case you've not seen this news, the short version is that the (huge) publisher has somewhat shafted libraries by imposing a pretty small limit on the number of times their e-books can be borrowed, before they need to be re-purchased. (A fuller explanation can be read here on LibrarybyDay, including links to a whole bunch of articles on the subject.)

One of the responses to this has been a call to boycott Harper Collins. There is a special website for it and everything. I can see why people are in favour of this, and it's nice to see some aggression from the library community in the face of a threat. However, this boycott fails on two fundamental levels, in my opinion:

ONE: the stick you are trying to beat the publisher with is not big enough. They can get by despite a library boycott.

TWO: there is no point in protesting about / boycotting ANYTHING unless you are presenting a viable alternative. (Student fee protesters take note.)

This excellent post by Sarah Glassmeyer does the maths and concludes that libraries simply don't make up enough of publisher's revenues for a boycott (which would only ever be partial if it happened in earnest at all) to be a game changer. There is no point in starting a fight if you don't have a chance of winning the fight - you'll end up bloodied, or having to back down.

And as for point two, there is no way Harper Collins would do this without giving it some serious, long, hard, thought. They would also have anticipated an angry reaction from the library industry - and they have gone ahead anyway. Therefore, what are the chances of them caving in because of librarians protesting now? I think you have to put a viable compromise on the table to be taken seriously, not just lash out because it's unfair. The library industry is acting like a wounded animal, when cooler heads are called for. Where is the alternative model for Harper Collins to consider?

Other things that spring to mind about the boycott idea:

  • It doesn't make the library industry look too good
  • As many others have said, you've got more chance of making change happen from the inside than from the outside
  • We've been screwed by publishers for years (I used to work in e-Resources, trust me) so why particularly call for collective action now? What do we do if the other publishers fall into line - boycott all of them? We have a duty to our own customers to actually provide them with stuff
  • Yet again, we are an industry divided. We need to be on the same page to move forward! But I realise that is very hard to achieve.

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Just my opinion.

- thewikiman

Library advocacy 2.0. Converting the Internet, one random stranger at a time

I decided to try some library advocacy of a new kind, today - I went to Omegle and took on some strangers. Omegle connects you to a random stranger, and when one of you disconnects that's it, conversation over. So could I win over some people to the library cause..? The results are below - I have to say, at first it seemed too easy! Random Strangers love libraries, apparently. :) Attempt 1: already loves libraries...

Omegle chat

Attempt 2: I end up asking him more questions than he asked me...

 

Omegle chat

Attempt 3: FINE DODGER!

Omegle chat 3

Attempt 4: thewikiman fails to excite conversational partner

Omegle chat

Attempts 5 and 6: surely SOME people don't like libraries? Otherwise how come we're in such crisis?

 

Omegle chat 5

Omegle chat 6

Attempt 7: It's a tough sell, but someone has to step up to the plate. Censored for your own protection, he really was a filthy little man (or woman)

Omegle chat 7

Attempt 8: finally, a conversion! This makes it all worthwhile...

 

Omegle conversion...

:)

- thewikiman

VIDEO: Library Day in the Life

Library Day in the Life is a bi-annual initiative to document what library professionals really do these days, insitgated by Bobbi Newman. I've taken part in previous rounds with normal blog posts but frankly nobody ever really reads them - this time I wanted to do something a bit more interesting and a bit more visual. So I've created a video of one day in my library life - the effort-to-end-product ratio of this is all out of sync as it took fricking ages! But anyway, here it is, I hope people like it.

In case anyone is interested, I used a Logitech webcam, my iPhone, my wife's fairly ancient digitial camera, and BB Flashback Express screen-recording software to record it - and Windows Movie Maker to edit it all together. Music is by Mint Royale.

A couple of the best bits just would not work in Movie Maker. They play fine on their own, but they froze when I stuck them into the film. No idea why, it's not done that to me before - so I'm afraid a screen-grab about LIFE-SHARE is gone, and a bit about #buyalib is gone too. I had waaaaaaay too much footage, too... Note to self: no need to film the entire commute. :)

- thewikiman

Echolib / LISNPN / Advocacy: New Year's Round Up

A quick catch-up post for all the stuff I've not mentioned in previous posts but which has happened in the last couple of months.

The Echo Chamber

Lots of echolib stuff has been happening recently. The article I wrote a while ago for Library & Information Update has finished its embargo and so now can be made available - I've been displaying it on the Echo Chamber Netvibes page, but you can also download it in PDF format, here.

Continuing the Stealth Advocising theme from a few weeks back, I created a video version of my If you want to work in libraries... slide-deck. It has some funky hip-hoppy latin music in it that I wrote when I was about 17! Woof. Here it is - as ever, in the interests of spreading the messages far and wide, feel free to use this however you like, embed it wherever, etc etc.

The Slideshare version of this has now been viewed more than ten thousand times, so surely LOADS of those people must be outside the echo chamber, right..?

I also wrote an article for PostLib, the journal for retired librarians! I was really pleased to be asked to do this, I like to see the divide between senior and new professionals being bridged whereever possible. The resultant article is now available: Statistics, the Media and the Library Legacy (PDF) - and owes a big debt to Ian Clark [Thoughts of a Wannabe Librarian] who read it over for me and gave me his approval to use some of his ideas! It mentions the echo chamber in passing - but really the main thrust of it is to note that, if you take combined footfall and internet usage stats, public library use in the UK is actually UP over the last couple of years (quite considerably), contrary to popular reports.

Laura and I will present a new version of the Echo Chamber presentation in Cambridge in a couple of days, to an audience of 200 or so people - the biggest we've spoken to yet, so we're really excited about that.

LISNPN

There's also a couple of articles I wrote about LISNPN, the New Professionals Network, available elsewhere. They're both on CILIP platforms but both are freely available to all - Moving forward together opens Library  Information Gazette in digital form, and The LIS New Professionals Network takes you to CILIP's Information & Advice blog.

Look out for a BIG competition on LISNPN later this month, with a library-related-prize worth literally hundreds of pounds and well worth winning.

Library Routes Project

Remember Library Routes? It's still going! And there's plenty of great entries that have come in in recent months - there's now over 150 contributions from Information Professionals about how they got into librarianship, and their path through the profession. Check it out if you haven't already, or if you've not done so for a while. The project homepage has more than 25,000 views now, so maybe some of those will be from people outside the Echo Chamber too.

Gazette Profile

I was really pleased that Debby Raven featured me in the last but one edition of Gazette, following up on the Essential Careers Advice for New Professionals post. You can read the interview, again via the Digital Gazette magazine platform, here. Incidentally the permanent, to-be-added-to, and containing the wisdom of the people who've commented on the original, version of the Essential Careers Advice post is here on its own page of the blog - check it out and tell if there's anything that needs adding to it. What do you know now that you wish you'd known earlier?

All of these articles are available together on the Papers & Presentations page of my website.

And finally...

I created a hectoring advocacy poster a few weeks back - it's deliberately harsh and provocative, but I do think there is an underlying truth to it.

Poster that says there's no such thing as abstaining from library advocacy

Phew!

- thewikiman

I'm writing a book on marketing libraries and I'd like your input

Image of a notepad I've been approached by Facet Publishing to write a book on marketing modern libraries. It's intimidating (the previous Facet book on libraries was written by Terry Kendrick, who is a marketing legend and a member of the Marketing Guild and all that stuff) but a really exciting thing to be a part of. The idea is for it to cover all aspects of the nuts and bolts of marketing libraries - the grass roots - and to cover a wide spectrum of sectors, too.

Although the echo chamber theme will pop up here and there, this isn't a book about marketing the profession (or the industry) - it's about marketing your specific library. So, I would absolutely love to hear what you think you'd like to see in such a book. Each chapter will be on a different theme, and they'll all feature a case-study. I'm yet to finalise the proposal with Facet, so if you can give me your ideas quick I'll try and make sure they're addressed!

Stuff I'm currently intending to cover includes:

  • Grass roots essentials
  • Going to where your users are / user studies
  • Marketing with social media + web2
  • Marketing on no budget
  • Marketing to internal stakeholders
  • Language, style + materials
  • Special collections, Archives and Library Branding
  • Understanding the media and using them to market your library
  • Rebranding, reinvention, and the Unlibrary concept
  • Quick wins (a brief overview of a bunch of other people's success stories)

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What else would you like to see in there? Would you want more than one chapter on web stuff as it is so important these days? Do you think there should be a chapter about advocacy because without it we won't have any libraries left to market, or will the kind of people who'll buy this book not have time for all that? Do you know of a library with a story that would fit any of those themes as a case study?

I would absolutely love it if you can leave me some comments, or email me your thoughts if you'd rather it be private, and tweet a link to this post to encourage others to do the same (or share it on Facebook). I want to make the most relevant and useful tool possible. Thank you! :)

- thewikiman

P.S There will be a separate marketing blog and twitter account coming soon, once we've made the final decision on the name of the book. It'll cover all the stuff the book will cover, and also report on any other great marketing schemes happening out there in libraryland.