Social media for organisations: getting the basics right

A quick post to let people know that Megan Roberts and I are running a one-day course for UKeIG, on social media for organisations. It's open to all but aimed mainly at information services - and it's all about using social media at an organisational level rather than a personal one. Anyone who's started a library twitter account or facebook account will have quickly come to realise that the needs for library accounts are very different to the needs for librarian accounts! The idea of the course is to equip you with the knowledge and confidence to be able to use social media successfully - we'll be exploring best practice, seeing how the leaders in our industry use the tools, and answering thorny questions about how to deal with tricky situations online. Pretty much every information service needs to be using social media in its marketing these days; it's not that intimidating when you know what you're doing, and it represents a fantastic opportunity to achieve a lot without spending a whole bunch of money...

Details, including a the booking form, are on UKeIG's website.

When and where

The course takes place in York, at the York St John University, on the 4th of  September, from 09:30 - 16:30.

What the course covers

We'll be talking about what social media is, how it works, and how the approaches involved differ from traditional forms of marketing. We'll cover why you should be using the tools available, how you can tell if it's working, where to start in terms of platforms, netiquette, identifying stuff to talk about online, and using tools to manage the burden. Specific platforms covered include Twitter, Facebook, YouTube, Slideshare, LinkedIn, Flickr, and yes, Google+ and Pinterest!

There'll be plenty of hands-on experience of using the tools in question.

A potential follow-up workshop...

I'm running a separate workshop in December (also for UKeIG, at the same venue) which operates both a stand-alone session and a follow-up for attendees of the social media for organisations course.  It's called the Digital Marketing Toolkit, and it's all about using emerging technologies to market your service: full details are on the UKeIG site.

Hope to see you there!

- thewikiman

You already have a brand! Here are 5 ways to influence it... (#CILIPNPD12)

Yesterday I presented at possibly my favourite library event of all, CILIP's New Professionals Day. I love it because it gets so many people fired up and energised, and there's so much enthusiasm about the place. I was honoured to do the first talk of the day, and my presentation was about two things: firstly the fact that you don't have to be a super-librarian to get on in your career, and secondly that we all have a personal brand so if you do want to try and build that brand, there are steps you can take to do so positively.

I wanted to dispel some myths (particularly that we all have to aspire to be like the really well-known, uberlibrarians), following on from this blog post about whether or not we really have to market ourselves at all, which explains a lot of the stuff I talked about yesterday.

Here's the presentation (works best on full-screen):

You already have a brand! Here are 5 ways to influence it... on Prezi

I did a couple of things I've not done before, and I'll be doing both again as I liked how they worked - I got people to talk to each other (I know, hardly revolutionary is it! But I'd not done it before in a talk, only in a workshop scenario) for two minutes about what 'brand' really meant and it really seemed to energise the room, and I asked people to tweet definitions too, using some software in the Prezi which picked up the tweets in real-time. If you want to try the Twitter thing, here's what I used to do it.

There was some brilliant live-tweeting of the event (particularly by Annie_Bob) and people really seemed to get what I was trying to say, and be re-assured by it, which is great. In some cases (I'm looking at you Bethan Ruddock :) ) people actually restructured what I'd said into far better and more eloquently put points!  So as so much is unsaid in the presentation materials themselves, I put together a Storify of people's tweets.

Annie Johnson has also put together Storified boards of lots of the talks and workshops across the day, which can be found here.

What I was really trying to say...

Believe it or not, despite having thought about it loads, talked to other librarians about it loads, blogged about it previously and prepared a whole keynote on it, I have just now, this morning, 3 days after the event, come up with a sentence which encapsulates what I was really getting at with this first part of this presentation:

Ultimately, what gets you the job which pays your wages, is your ideas and the stuff on your CV which is relevant to that particular job. The whole process of building a brand, marketing yourself: that's a means to the end of getting more opportunities to add exciting and relevant ideas and things on your CV, rather than an end in itself.

Other blogposts about the New Professionals Day

If you've written a review or account of the day on your blog, let me know in the comments and I'll try and add to this post and collect all the links together.

So far I've found these:

• LIS New Professionals Network
• Neon Librarian
• Lady Pen's Treasure Trove
• Great Scott!
• Sensible Shoes
• Every burned book
• Boolean Berry
• Information Overload
• Siobahn B in the library
• Girlinthemoon - it's a pre-NPD post but it contains her beautiful Prezi...
• Girlinthemoon again
• Librarians on the Loose
• Tattle Tape and Tea
• But I do like Cardigans
• The Library Cauldron
• Taken for Binding
• Pretty curious, no?
• But I like saying sshhh..
• All the presentations from the keynotes and the workshops in one place .

The theme seems to be that people are taking actions based on what they've heard and done on the day, which is exactly what an event like this should make happen.

Thanks to Richard, Matthew and the other organisers for such a great day! I really enjoyed the other workshops and talks, particularly Emma Illingworth's session on CPD: she's a great teacher, skillfully letting us feel like we were coming up with the ideas... Her point was that we knew all this stuff already - sometimes, though, it's really helpful to have all the stuff we know drawn out of us, collated, and expressed.

Library adventures in Latvia! (Plus, what we can learn from their approach.)

I've just got back from Latvia where I've been doing some work for the Father's Third Son project - the part of the Ministry of Culture which looks after libraries, basically. This post is part 'here's what I did and how it went' and part 'Latvian libraries are pretty amazing - here's what we can learn from them'. I'll get the embedded presentation out of the way first.

New librarians: this is your time

The first thing I did was based largely on The Time For Libraries is NOW, and the third thing I did was in two separate Prezis which would be a bit complicated to reproduce here, so I'm embedding the middle one. It was delivered to information science students at the University of Latvia, and is basically about how great our profession is...

(For Slideshare file-size limit reasons, I've actually had to take out about 20 slides and get rid of loads of the pictures, but you'll get the general idea. Feel free to embed this wherever you see fit!)

New Librarians: This is your time

View more presentations from Ned Potter

The background

Father's Third Son have been working with Bill and Melinda' Gates's Global Libraries foundation to revolutionise libraries in Latvia.

The name derives from Latvian folklore, a tale which is a bit like a gender-reversed version of Cinderella but with more emphasis on overcoming difficulties and flourishing - the same story also informs the shape of the National Library of Latvia, being built at the moment (see pic below).

It's a project which has been running since 2007, and with great success. (Global Libraries works across 13 countries and Latvia tends to be held up as the example to follow.) Father's Third Son found me via Twitter and later Slideshare and my blog, and asked me to come over and do some presentations as part of their programme.

Latvian libraries

The Latvian libraries system is pretty amazing; they've done some great things in the past 5 years. I learned a lot - it was great to talk to people who'd surmounted some of the problems we have in the UK and the US, and have different issues. It was eye-opening: normally when I talk to librarians we all seem to be going through exactly the same stuff! But this was a little different. Here are some Latvian library headlines:

• They have 874 public libraries. For a population of around 2 million! I think that works out at around 7 times as many libraries per member of the population than we have in the UK.
• Most library users come to the library on foot - on average, nationally, they're an 18 minute walk away from their nearest one
• Check out this map showing how densely populated the country is with libraries!
• Father's Third Son has revolutionised the infrastructure - all the libraries now have PCs with up-to-date Office Suite installed, 24/7 free wifi, and 1800 librarians have had 140 hour training programmes to equip them to deal with the new technology and help others get the most out of it
• There is an information management undergraduate degree, which a lot of people take - but then don't go on to become librarians. So they have a retention issue which we don't have so much here, and not enough young people in the workforce. My second talk was intended to convince the students that this profession holds all sorts of interesting possibilities, so they'll stick with it
• They have a media briefing programme (which I was part of) - apparently one of the issues they have is the media are so positive about libraries most of the time, it's hard to make the case for taking investment to a new level! Imagine that! So part of my role was to look at future trends and tech possibilities, to showcase that the work (and investment) shouldn't stop yet...
• They create little success story videos for different markets which illustrate how the library have helped people (brilliant marketing technique!)
• Librarians are valued by communities as trusted sources of information, and have a very high satisfaction rating of 94%, among Government employees (compared with teachers 84%, and policemen with 48%!)
• They have an internet portal which all libraries are on. ALL of them - the public libraries, the academic libraries, the school libraries. One place which unites all the libraries online - easy for the user, and great potential for a united, cohesive voice for the libraries, too
• Did I mention they have a media briefing programme? .

I found it all pretty inspiring really (and I am quite cynical at heart...). The thing I was most impressed with is that Father's Third Son have managed to take a top-down look at the entire country's library system and implement changes from the ground up, and actually reach their goals and change things for the better. It's hard to imagine the same thing happening in the UK or the US, but it's good to know it can be done. What's really striking is how much infrastructure is put in place on libraries' behalf, I wish we had governmental departments working with us in that way. But we can definitely learn from their confidence of inviting the media, giving them lunch, working with them and escaping the echo chamber on a regular basis in a very direct way.

The trip itself and the presentations

It was a three-day trip, with day 1 mostly consisting of travel to Riga. I was then taken out to dinner by my very generous hosts, who told me a lot of useful info about the presentations I'd be giving. In the run-up to going away I'd been ill for two days so that lack of finishing off time, combined with learning a lot more about the context of the talks that evening, meant I was up late into the night using the hotel bar's wifi to tweak my presentations!

Day two started with a presentation to the Latvian media. How good is that? They have a media programme, and print and broadcast journalists, not just from Riga but all over Latvia, come for a morning of presentations. It's absolutely brilliant echo-chamber escaping, library media-narrative dictating stuff! The presentation before mine was about children's drawings of the library. It was in Latvian but I'd been told enough about it to think it was a wonderful idea - basically they give kids pens and blank paper and say 'draw your ideal library' and give no other instructions than that. Some kids just draw a picture, some add notes as well. Then child psychologists come along and analyse the pics, and they feed it all into their future planning for library design.

IS THAT NOT FABULOUS?

Seriously - the Latvian library system is ace.

Anyhow, I now had around an hour to present to the media. This amounted to around 30 minutes of stuff, to give the translator the other 30 minutes to put it all into Latvian. He was really nice - an English Professor at the University, who does a lot of work with movies to get them into the native language via sub-titles etc - and I made him promise not to stitch me up by saying things like 'This guy is talking complete nonsense. I'm not even going to bore you with an actual translation' etc etc.

The talk was mainly about the future trends in technology and the possibilities for libraries within that - it went quicker than I thought so I ended up ad-libbing a load of stuff about FourSquare which I'd had no intention of putting in there. There was also some stuff about the library at York, the new building and its associated technology etc. I don't think my style of presenting suits big statements followed by gaps for translation but it seemed to go fine, they listened all the way through, and they laughed a lot about the gin part of the great library stereotypometer...

I was then taken to the University for the talk to the students (the presentation embedded above). Because of the whole 'they complete the degree but then don't necessarily go on to become librarians' my brief was to convince them that our job has got all sorts of possibilities they may never had considered - I did my best! I've bought a clicker now to move the slides on, and I have to say I did feel much better being able to stride around the stage rather than being tied to the laptop. There was then an interesting panel discussion with academics in the department - most of which was in Latvian but some of it came my way and was translated into English. We ended up talking about the Widening Participation programme we run at York, the library going into Schools. I enjoyed it, it was fun.

Day 3 featured a recorded presentation at a production company - about marketing and advocacy. The idea is that it will be sub-titled and then circulated on DVD to all the Latvian libraries. I focused on basic principles of marketing, why we need to do it, why strategic marketing is more effective in the long-term, the possibilities and best practices of marketing with social media and how we use it at York, and the echo chamber problem and how to overcome it. I was using two Prezis for this one and I couldn't access them online (they were borked, although they seem alright now - great timing!) so I was incredibly relieved I'd decided to save them to a USB stick.  I had to wear a microphone unit and there were cameras and leads and screens, plus I couldn't have the laptop on the presentation on because it was plugged in to all the recording equipment! I thought it was going to be a nightmare but I asked if the audience could move so I could see them and the big screen without having to turn away from them, and managed to get through it without any restarts. I think it was fine.

Then I met Sanita Maleja who lots of people had told me about in the previous two days - she's like a local ceLIBrity (copyright - @lemurph) for her work with the New Professionals part of the LLA (Latvian Librarian's Association). We had to do a little interview for the New Profs blog but she was kind enough to take me into the old town, which I'd not really been able to see up to this point as I was always on the way somewhere. This was brilliant - Riga is amazing and I really enjoyed just wondering about, plus Sanita and I have very similar views on libraries and on the profession. It was a great end to a great trip.

In the interests of tourism, here's a pic I took, from a tower, of the National Library of Latvia, which is still being built...

The whole thing was very much in the category of 'interesting things I never thought I'd end up doing in my job'. So huge thanks for Father's Third Son for inviting me, and my bosses for allowing me to go, and to everyone for being so nice to me while I was there...

I don't often do blog posts like this where it's like a school report of what I got up to in the holidays, so for those of you who made this far I hope you'll let me off on this occasion! :-)

- thewikiman

Bravery based librarianship is the (only) future

 

In recent months I've been fortunate to meet a few people  I admire. Stephen Abram, Terry Kendrick, Andy Woodworth, and Jim Neal* are all people whose ideas about librarianship I've been inspired by.

I'm really interested in a common theme, one which the SLA2011 conference really hammered home for me. All of them have talked about the need for for a little chaos. They've all talked about the need to build in the potential for chaos into the fabric of librarianship and the libraries we work in - to deal with what Stephen calls the "asynchronous, asymmetrical threats" libraries are facing. He believes the only way to deal with this is through pattern disruption (and incidentally, points out that pattern disruption is a lot easier to achieve with people than it is with buildings or books).  In other words, mixing things up. Not just plodding along the same old route.

I think that chaos - deliberate, sanctioned chaos - is very, very hard to engineer. The whole thought of engineered chaos is almost oxymoronic anyway. You can only build in the potential for chaos but you can't be completely sure you'll be able to decide what that chaos will be. So you have to be really brave.

I think that bravery based librarianship is the only future we have. At some point, we have to disrupt the patterns and set a new path. Many libraries are doing this already - our profession is, of course, much more responsive to change than most people realise. But fear-based librarianship, or at least caution-based, still seems prevalent. Many a decision is made in order not to upset the minority, rather than to potentially please a whole new majority. In many cases, this approach is taken with good reason. But we're talking about the survival of our profession, here.

But what strikes me is how often I hear about bravery-based librarianship that goes well. There were loads of these at SLA2011. So many times when libraries take the plunge on some decision or other, the outcomes are positive. I know failure is less likely to make it into the public eye, but even so enough people are trying interesting things and discovering that - hey, guess what - the world DIDN'T end and the earth DIDN'T swallow them up, and in fact everything carried on, but slightly better. So we should learn from them.

So many great ideas get bottlenecked by trying not to upset people. We are at a time when we need to inspire people, not protect their delicate sensibilities. Merely not failing is no longer enough. We have to succeed in such a way that the odd failure happens too - otherwise we're not speculating enough to accumulate sufficiently. And I'm not talking about whole libraries, I'm talking about the ideas which drive them. Can we get ourselves into a collective mindset where we don't fear chaos?

If you have an example of bravery-based librarianship, either succeeded or failing, I'd love to hear it in the comments.

Andy Priestner, another librarian for whom I have much admiration, is a good example of someone who has reached a senior position and still innovates, forward-thinks, and generally terrorises the establishment. (He's even employed a Special Projects Officer who has the freedom to make chaos happen, in a good way, because they're not tied in to the daily grind of the library. This is, thus far, the only clear example I've seen of what Jim Neal advocates - to build in to your organisation at least one position with real freedom to innovate, react with agility, focus on new ideas and so on.) What Andy does at Cambridge works!  Bravery-based librarianship really can be done.

- thewikiman

* I didn't actually meet Jim Neal in the end. He did a talk at my previous institution, and it was amazing - I queued to meet him but ahead of me in the queue were all the really senior people in the organisation, including my boss and the librarian etc. So I thought they'd think I was out of place, and he probably wouldn't want to be bothered, so wussed out and left. Later, I found out he knew who I was because of the Movers and Shakers thing, and wanted to meet me. Moral of the story - if you get the chance to meet someone inspirational, just take that chance and filter out all the things which might cause you to leave instead! Don't let caution get the better of you; bravery FTW. :)

My SLA2011 Experience, in video form...

A while back I made a video about SLA 2011, the annual conference of the Special Libraries Association. I was lucky enough to win a place to attend this - I've been holding off putting the video on my blog until the Leadership and Management Division, who sponsored my award, had put it on theirs, as I made the video primarily for that. Anyway, here it is:

I made the video using good old fashioned Windows Movie Maker, and I've used the same techniques as in my Library Day in the Life vid to try and keep the viewer diverted! So it's not just me talking at the camera.

The whole SLA experience was so amazing, really I haven't even fully processed it. I keep going over my notes and spotting new things to go away and think about. If you're interested in some more reflections on the conference, I wrote a post on the SLA-Europe blog; I'd also recommend reading the reflections of my fellow ECCA winners, Sam Wiggins, Natalia Madjarevic, and Chris Cooper. And I would SO recommend applying for the ECCA next year!

I do have one over-arching conclusion from the conference, though. Which is... in my next post. :)

- thewikiman