Libraries in 2020

As part of CILIP's admirable efforts to get the community's input on defining our professional future, they have encouraged debate, blog posts etc on these subjects:

• What will the Knowledge and Information domain look like in 2020?
• Where will a professional association fit into this domain?
• How will you engage with this professional association?

You can go to the CILIP netvibes dashboard to monitor the debates across many platforms - WELL DONE CILIP for setting this up!

Here are my thoughts - it seems to me to be sensible to look at what the world will be like in 2020 first of all, then how libraries will fit into that, and then how professional bodies in general (and CILIP in particular) will best serve their members in that environment.

Technology

Technological progress increases exponentially. This article by Ray Kurzweil has lots of graphs illustrating this, and some eye-popping insights. Everyone can see that things are speeding up – what is interesting and quite scary is that the speeding up is itself speeding up! In other words, we’ll see a century’s worth of progress in the next 25 years (rather than in the next 100) – because we are doubling the rate of progress every decade.

What does this mean for libraries in 2020? Well for a start, using the model described above, we will make the equivalent of 20 years of progress between now and then. (I think that's how the maths works... :) ) Think of what we’ve done in the previous 20 years – 1990 had no mobile phones! (They’d been invented, but were only first generation and not used widely by any means.) No internet, not really - let alone 2.0... Hard to know how any of us functioned at all, eh? What the bloody hell will be going on in 2020 that’ll make us look back on the current era as positively stone-age? Who knows. As Information Professionals we are becoming increasingly good at being early adopters, so that bodes well. Perhaps the library will have a role to play in aggregating, explaining and training on all these new technologies?

Our technology will be mobile, but will we?

An interesting dichotomy I can see for 2020 is, everything is going mobile but we might be increasingly bound to our desks. At the moment we're all on the move all of the time, so it makes sense to access important information in a mobile phone. But a decade on the world will be more crowded, travel will be more complicated (and perhaps even socially frowned upon; there may be climate-change refugees by then, which would make driving 200 miles to a conference seem like a pretty indulgent thing to do) and employers in all sectors may have less money to spend on training and travel. So, training and conferencing will surely take place more at our places of work, presumably through some kind of virtual means.

Anyway, everyone knows mobile technology is the coming thing. Gartner reckons that phones’ll overtake PCs as the most common method of accessing the web by 2013. I don’t know about you, but I’m guilty of viewing this development as a full-stop rather than part of an ongoing process. Really, though, with rate of progress increasing so quickly, who’s to say phones will still be number 1 by 2020? I'd fully expect mobile technology per se to rule the roost, but not necessarily in combination with a phone as we understand it today. I'd rather access the web (and my documents, and my games, and my videos, and my music) on something like this:

Surely by 2020 we'll have what are, in effect, multi-tasking-ready iPads which one can roll up and stick in a pocket? Perhaps we'll just use phones for phoning. (Perhaps they too will be thin and bendy, and able to fit into the credit-card bit of our wallets - that would be ace.)

This time it's personal

You could argue that the first thing the internet did was make everything available to us; what it is doing now is personalising and customising it to suit us individually. I could imagine that Libraries will go through the same shift, by 2020. We will do our best to protect people from the Tyranny of Choice!

Context is everything. Another, more intriguing insight from Gartner, is this:

By 2015, context will be as influential to mobile consumer services and relationships as search engines are to the Web. Whereas search provides the "key" to organizing information and services for the Web, context will provide the "key" to delivering hyperpersonalized experiences across smartphones and any session or experience an end user has with information technology.

So, perhaps this is why mobiles will be important - MY device will give ME a completley unique and bespoke service based on my needs and habits. So let's think about that in terms of a professional body - at the moment CILIP sends round weekly emails, rounding up things of interest that have been happening in the world of libraries and information. Perhaps that could be much more comprehensive, perhaps an RSS feed rather than an email, and perhaps it could sift out the stuff I'm not interested in, and learn from the links I follow to provide me with more stuff I am interested in next time.

Is FourSquare the most annoying thing in the world? Yes - yes it is. Hey I just became the Mayor of Nobody Wants This Crap Cluttering Up Their Twitter-feed! However, FourSquare is leading the charge in location-based applications and this will surely be huge by 2020. Assuming we can navigate through the murky waters of privacy and data protection (or perhaps we'll all have given up by then), could CILIP use this to their advantage? Let's say we don't travel as much in 2020, so opportunities to meet up and network become increasingly valuable. CILIP could facilitate meetings without having to actually be part of them itself - imagine if you're in South London, and CILIP auto-messages you saying '3 of your network from [insert area of library interest here] are also in the area - would you like to meet them'? If people say yes to the meeting request, the CILIP app (or whatever it is) could suggest a suitable venue equidistant between all parties...

Librarians in the cloud

Do you think the concept of a self-employed Information Professional could exist by 2020? There are already entrepreneurial examples in existence - but what about people performing current information roles but not as part of an organisation? Perhaps that's too far fetched - but perhaps the organisation could exist without the physical space we call the library. It may not be feasible to keep all of them open, but there's no doubting that the modern Information Professional's skill-set will be more valuable than it ever has been, so perhaps we can exist without libraries in some form or other. If that is to be possible, CILIP and other professional bodies would have a big responsibility to support their members in such ventures - and of providing a network that everyone in the profession will be part of, even if they work alone, to ensure support, comparing of experiences, and an effecient system of refferal when you can't help a client yourself.

On a related note, I'd like to see Information Professionals being more active than passive in the exchange of skills and services. We often out-source stuff to other sectors or organisations - how come they don't out-source stuff to us? We should be bartering our skills - our increasingly essential skills - to the commercial sector, in exchange for stuff. Again, professional bodies could play a role in facilitating that.

CILIP specifically

I agree with pretty much everything Phil Bradley says in his article about CILIP in 2020. (I'm a big fan of Bethan's views also.) In particular, I'm passionate about the idea that CILIP should lead rather than follow in social media (etc) developments - and if there are other people forging ahead, harness them! I'm passionate about the idea of CILIP representing libraries more in the mainstream media - I don't want to hear an item about library closures on the news without a CILIP spokesman fighting our corner.

I'm very keen for CILIP to go where the conversation is. There was much fuss a while ago when CILIP's CEO, Bob McKee, debated whether CILIP should be using Twitter, and how. It's a no brainer, of course they should use it - but it's not TWITTER per se that is important here, it's whatever medium the rest of us are using. Right now, that's Twitter - but whatever it is in 2020, CILIP need to anticipate and move swiftly to be there, too.

And finally I'd like to see CILIP treated with respect. People are so often dismissive, scornful or even outright abusive of CILIP - they attack CILIP the abstract entity, but of course what CILIP really is, is the sum of its employees. Every single person I've met at CILIP has been enthusiastic, engaged and engaging, nice, and on our side. Perhaps there are exceptions to this, but I'm yet to find them. These are people who are doing their best as part of an organisation which is trying to rethink itself to suit the times - I find it very hard to criticise people I know are trying really hard, although that's by no means to say they don't deserve criticism... Just that it must be constructive - less of the huffy 'CILIP does nothing for me' and more of the 'I'll explain to CILIP what it could do for me'.  So let's hope that this whole process leads to more mutual respect between the organisation and its members.

- thewikiman

Just Do It (yourself)... free tools to empower

The Internet has bought much darkness and much light to the world, but one of things I really like about it is how it can increasingly empower you to make things happen for yourself. Whereas previously you had to wait for other people to create stuff, either because they were more qualified or had purchased expensive software and hardware, nowadays you can get access to a whole host of free programmes which require very little expertise, and allow you to take the initiative. Here's some of them that I've used.

I want to create a network

There are various ways to share space online. Creating a wiki or a network is so quick now, you can do one for any occasion, even if it is merely disposable (just be sure to delete it if you've taken a decent name, so someone else can have it!). As most people know, NING used to the king of free networks and has now started to charge. There are a lot of comparisons available online (just search for 'NING alternatives' - or this is a good roundup) and I've sifted through most of them - in the end, the site I've found which most closely recreates NING's best features and which appears to have a sustainable free model is SPRUZ.

Networks are so easy to create, you can make one for a one-off event and use it as a way of keeping (and disseminating) all the information about the day together, of communicating with attendees, and of following up and interacting afterwards.

I want to make a video

Have you ever tried using Windows Movie Maker, the thing that comes free with your PC? It's ridiculously easy to use, and you can get surprisingly good results with it and just your camera (assuming it has video built in) or even your phone. [Sorry Mac users, I've never tried your equivalent so can't vouch for its simplicity...] Or why not use the also-ridiculously-easy-to-use text to movie animation tool, Xtranormal?

Youtube Search Stories is really good as an educational or presentation tool, too - this one took me literally 3 minutes from start to upload:

I want to make a poster

If you want to create graphic design stuff from scratch, then download GIMP - it's a free art programme which is crammed full of features and doesn't have a learning curve of two years like Photoshop does. Or you can use a free online programme to make the job easier for you, such as Glogster. All their featured examples seem to be expressions of teen angst (or romance, in the loosest possible sense of the word) but it's very easy to use to create much more professional looking online, interactive displays. Also don't forget Photofunia, which I use a lot - it takes your pictures and crops/fits them into all sorts of real-world settings - fun for putting your head on others' bodies, but there's all sorts of potential for re-contextualising your logo or avatar in an arresting way:

I want to create a presentation

Having been massively off PowerPoint I'm now coming round to it again because of the joys of zen-style slide decks; however, many free online options allow you to do something completely different and arguably more interesting. Check out Prezi, or Vuvox. I reckon Ahead has perhaps the most potential out of all of them.

I want to create a magazine or journal

Issuu is a great place to start with this - it takes your documents and turns them into 3D page-turning online magazines. Check out this Seattle Library related example. Imagine the difference in time, effort and resources between creating a regular magazine using old media, and creating one using issuu!

I want to create a podcast

Recording audio really doesn't have to be complicated - it is within the grasp of all Information Professionals. Audacity is a free programme which has all sorts of features you can add if you want to but, equally, will just record you speaking into your laptop's inbuilt mic if that's all you want to do. (I know of at least one successful podcast that began using an in-built mic...) You don't need expensive microphones, or expensive software, or sound-technician expertise to make your own podcasts, and registering them with iTunes is pretty simple too.

I've only written here about tools I've got some experience with - for a more comprehensive list of, effectively, everything you could ever need, see The Open Thinking Wiki (cheers for the link Bobbi!) or Phil Bradley's absolutely awesome list of web 2.0 tools, arranged by category.

That's it for now. I've got less and less time in the evenings to write these but will try and keep a trickle going until I get a little bit more control over my time management and can start producing them more regularly again!

- thewikiman

p.s I feel very patronising trying to offer people advice about stuff. What tools to use is one thing, but how to approach your profession is quite another... that said, I've had a lot of really great things by just doing them myself. What is remarkable is how much making things happen facilitates more things happening to you! If you see what I mean. So the other point of this post, apart from listing the free tools, is to say this: if you find yourself in two minds as to whether the useful thing you've just thought of is something you could attempt to do yourself, or leave for someone else to do - choose doing it yourself! It's more fun, and more rewarding, and often fairly simple to achieve.

Information Professionals as Sherpas - Part II

“…a wealth of information creates a poverty of attention…” - Herbert Simon

This is part II of a pair of posts on Information Professionals as Sherpas. You can read Part I in isolation here.

I've written before about the ever increasing mountain of information. Specifically, my point about Sherpas relates to this quote, from this post:

"We’re all aware of the very real danger that libraries could become redundant, with users being able to do their own research, unassisted, and entirely online (hence the phrase you often hear bandied about, that ‘we’re all librarians now’). Who needs a library when you can find everything yourself? The answer to that may be that you need a library as a gateway to information with integrity. The current information-seeking behaviour of our users is simply not fit for purpose for searching on the kind of staggering scale we’ll be dealing with in the near future. You can easily type a key word into a search engine and get a million hits – what we professionals of information can do for you is sort the wheat from the chaff on an epic scale. We can rule out the majority of those hits on the basis of dubious authorship, or validity, or context, or even just quality. And we can provide access to those materials which are legitimate for our users (and must brand this information accordingly, so our users understand the role the library has played in assessing it). These are roles which will become more and more important as the amount of digital information becomes more and more vast. Imagine the available data as an almost random stream of sentences, arranged without rhyme or reason across a hundred pages. You might find a sentence or two which is really useful, but overall the effort required to search through it all would be overwhelming. What the Information Professional can do, is arrange the sentences into paragraphs, the paragraphs into chapters, and provide you with a Contents page, an introduction and an index. More and more, that will become an invaluable service in the Information Economy in which we live."

Edit: Good to see Agnostic, Maybe writing along similarish lines!

There is already evidence that users want some kind of guidance, that simply typing stuff into Google isn't working any more. When Facebook purchased FriendFeed, Mashable posted this interesting article about 'the new search war'. The article suggests that with its 250 million registered users (and that figure is up to 400 million now, according to Facebook's own stats), Facebook has always been in a position to lead the way in Social Search - the web search method that determines the relevance of search results by considering the interactions or contributions of users - and that now this could come to fruition. The same article also links to a blog post from Paul Buchheit (creator of Gmail, among other things), from way back in 2008, in which Buchheit anticipates the power of 'human link data' and suggests it could one day become more useful than 'web link data'.

I already use human link data, in the form of delicious and blogs, and in real-time with Twitter, to get information. Particularly with more qualitative information, I prefer the opinions and advice of my network of peers than just asking Google's non-human algorithms to provide me with information I can trust. There are efforts to formalise this process, such as the search-engine Aardvark,which 'connects users live with friends or friends-of-friends who are able to answer their questions'. The wikipedia article on Social Searchis slightly dated in that it mentions Aardvark, but not the fact that Aardvark was acquired by Google last month, as Google seeks to even the odds with Facebook in the search-war... The recently launched Google Buzz is also an effort to tap into this side of using one's social and professional network as a knowledge pool.

Facebook looks well placed to win this war, which sucks for me as I hate Facebook and want no part of it. But getting relevant information from a network of real people exploits mobile technology a lot better than algorithm-based computing power does,  and in any case, look at how Facebook is grabbing people's internet-attention more and more while Google is declining slightly:

So, all of this points towards a move to more qualified information - information provided by someone you trust to give you the good stuff, rather than an anonymous piece of mathematics proffering you its results. And as I've said before, just as solicitors are the experts in legal matters, we Information Professionals need to position ourselves as the experts in information. The Information Professional has a valuable role to play. In a comment on a blog post about the #echolib debate, Gareth Osler suggested "How about a personal librarians friend on Facebook, someone who could answer questions, and maybe even offer timely advice on information" - which makes sense in this context. It needn't be one individual or one institution who provided that service - in the same way that asking your network for help relies on a number of them definitely being online at any given time, so you could have a network of information professionals, not formally organised, who all contribute to the 'friend' role whenever they are online. Might be interesting to try, and it might increase awareness of what we can do to help people.

Interestingly, there is some argument that the Information Professional could play this role without the platform of the library itself. In response to my entry to the LISNews Essay Contest, a comment entitled We need librarians more than ever; libraries, not so much was left by T. Scott. He argues (and this post is getting long so I've heavily edited this):

Libraries are a means to an end, not an end in themselves. They were built by librarians in order to fulfill our role in society -- to facilitate the connection between people and recorded knowledge for the whole vast range of reasons that this is important to people -- education, entertainment, self-improvement, science, art, religion, fun.... In the print world, building libraries as we have come to know them was the best way to do that. In the digital world it probably isn't.

We need to quit wasting time trying to figure out what the "role of the library" is in the digital age. Who cares? The library is just a tool. We know, if we stop to reflect, what the role of the librarian is -- as I said above, it's to connect people to recorded knowledge. It's the same role that we've always had.

There is an incredible future within our grasp -- but it's a future where our focus needs to be on librarians, not libraries.

Now I'm not convinced about the logistics of information professionals surviving beyond libraries - the issues of lack of collection, lack of funding and budget, lack of actual physical space to engage with people, all seem to point to difficulties there. But it is interesting to consider that in the digital age, the information Sherpa could exist without being tied to the dying building. Naturally I hope the buildings don't die, but I do think that the role of the Information Professional is less dependant on the library than it ever has been before.

- thewikiman P.S - I've just added a temporary page to this website about an upcoming event I'm presenting at. I'm afraid this events is only for CILIP members in the Yorkshire & Humberside region (ironic really seeing as the presentation is about escaping the echo-chamber...) so I don't want to do a proper blog post about it that'll clutter up peoples' Google Readers. But if you're interested you can click on the other pages on this blog link on the right, or just click here instead.

Information Professionals as Sherpas - Part I

I have two favourite facts in all the world. One is that there are more people alive than dead. (Oh my God! There are more people currently walking about on earth than have walked on earth in all of previous civilisation put together! Eeek! etc) The other is to do with the way many animals are born 'older' than humans. As we all know, a human is absolutely defenceless and fairly useless when it is born - it needs to be fed, and protected, and it can't walk, or really do anything. Your average horse, by contrast, is born, stands up, and is basically ready to gallop off down the shops for some fresh coffee and a copy of the local paper. Many animals go through the bit where they are helpless before their birth, meaning they are better equipped to survive once they are born. The main reason humans can't do this relates to our previously having walked on four-legs, and via evolution having made the transition to two-legs - in order that our hips and pelvis could support us as bipeds, they had to become much stronger. That meant (if you don't like the phrase 'birth-canal', look away now...) narrowing the birth-canal, which means we humans have to born earlier if we're to get out at all. Hence, we arrive 'younger' and ill equipped to deal with the world.

I think there are parallels with information in both cases.

The first is fairly frivolous, but nevertheless - there is much, much more information in the world today than in all of human history before us. (In fact, it is thought that more information is produced each and every day, than existed in total 100 years ago.) Here's a scary ticker showing the amount of information created this year alone, courtesy of EMC.

It is increasingly being recognised that we will soon be drowning in a deluge of information, and I've said before I think too much information is as prohibitive as too little. So the Information Professional has a role to play here, separating the good quality information from the stuff you can't trust.

In the second case, the digital revolution has effectively allowed information to be 'born younger', just like us. As the line between creator and consumer blurs (with the internet itself providing an instant publishing medium, and the increase in sharing and user-generated-content that defines Web 2.0) then information is increasingly available to us earlier in its lifecycle - perhaps prior to peer-review, or referencing, or even fact-checking. Where previously information had to go on a fairly lengthy journey between being written down by an author and ingested by a reader, now the two can happen all but simultaneously. And as such, some information is, like a human baby as opposed to foal, in need of help and guidance. We Information Professionals can help nurture information and ensure it gets to consumers in good health (which is to say, in a useful state).

In both cases, the Information Professional takes on a sort of Sherpa role. I've thought for ages that we're headed that way - with the amount of information in the world, negotiating it successfully will be increasingly impossible without a qualified guide. Seth Godin uses the word 'Sherpa' too, in his now (in)famous blog post on the future of libraries. And of the 12 differences between yesterday's libraries and tomorrow's libraries from Doug Johnson's Blue Skunk blog (you know, the one I totally ripped off for my last post! :) ) the one that struck me the most was:

9. Yesterday' libraries were all about organizing information by a set of rules. Tomorrow's libraries will be all about helping users organize information in ways that make sense to them

As I said in the comments, it illustrates the shift from Enforcer to Sherpa that we must undergo, and hopefully are undergoing already.

There are already signs that consumers of information are ready to be guided, as I will try and illustrate in part two of this, tomorrow.

- thewikiman