Student Induction, Libraries, Prezi, and Interactive Maps

This'll probably be my last blog post for a while - I just wanted to share the results from a bit of an experiment to try and increase student engagement with library induction (and market the library at the same time). All new students go through quite a lengthy induction process in the first three weeks at the University. The library is slotted into that - how much time we get with the students varies between departments - and so it's a good opportunity for us to make contact, promote our services, and try and embed ourselves in the academic culture, but also tricky because the students are overloaded with information as it is.

I wanted to give each of my departments an interactive map with all the library info relevant to them specifically - the idea being that it's easier to navigate an actual map of the library than it is to just search for stuff on the library website. Because each department would have a bespoke map it would mean the students had all the info they needed in one place, and because I created the maps in Prezi they could also be used as a presentation tool (as well as a stand-alone web object, later; I give students the URL of the Prezi itself and tell them not to worry about writing down any of the other URLs it contains).

I created a generic map of the library with all the information which wasn't department specific, then copied that for each of my two departments and doctored it accordingly. I also made it available to my colleagues in Academic Liaison here at York, and a few of them created their own subject-specific versions too.

The upshot of all this is, it really seems to have worked! Both me and my colleagues have reported that students noticeably perk up when the Prezi starts zooming about (I even had some gasps from one of my groups...) and seem more engaged than they had in previous years when PowerPoint was used. I don't have anything to compare it to as it's my first Induction as a subject librarian, but my colleagues seem to think the student response is definitely better. What's also really good is that it's been great PR for the library - the academics all seem really impressed by it. One of my departments have asked me to run a session to teach them, the staff, on how to use Prezi, and it's made the library look innovative and more of an intellectual partner to the academic departments. I'm collecting a quote-book of all the comments we're getting (for example, a lecturer emailed one of my colleagues and said "[the Prezi] went down very well, and generated a much greater response from the students than in previous years – it’s a great presentation format, so do pass on that feedback"), and I might submit a proposal for LILAC all about this whole thing as I'd really recommend other libraries using Prezi in this way.

Anyhow, here is the presentation, based on a top-down outline of the library buildings created for my by my colleague Matthew Herring:

It is designed to either be navigated through in the normal way, or to be a proper 'interactive map' with clickable hotspots. Anything that flashes green when you hover over it can be clicked on and zoomed-in on for more info - this also gives you the option of a student-led session where you ask them where they want to go, rather than leading them around. I'm planning on doing this with the Postgrads (many of whom will already know the library fairly well) but I must admit I chickened out of doing it with the Undergrads... I wanted it to be interactive but I didn't think fresh-out-of-school students would know enough about academic libraries to want to lead the session.

To achieve the hotspots I used a lot of hidden frames, one of the most useful features Prezi has. Here's what the canvas looks like in edit view - check out a new feature of Prezi, along the bottom: a preview screen showing you each stage of your navigation path:

Prezi screengrab

And here's a closer view without the path showing, so you can better see how the hidden frames sit within the canvas:

prezi screengrab number 2

Finally, here's an infographic I created about the library, which you get to when you walk in through the 'door' of the library map. The idea is to get across the scale of the library operation in one screen, without having to bore them with lots of stats throughout the presentation.

Big library infographic

So overall, this approach worked well for everyone. For my other subject (Theatre, Film and Television) I'm planning to use an expanded Prezi for teaching purposes too. I don't think the scope of this is limited to Academic Libraries, either; you could easily embed a virtual Prezi map on a public library website, to help people use it better, too. If you're wondering about creating your own, here's a link to the Prezi guide.

Incidentally, one other  thing I did was let the students leave early from my 45 minute sessions. At this stage of the student lifecycle they are getting too much thrown at them for the full 45 minutes to be valuable - I wanted to get the key info across and leave it at that, rather than get them so bogged down in detail that they forget all of it or just switch off. When I see them again later in the term they'll hopefully be in a better position to go in-depth into the services and resources the library offers.

- thewikiman

5 easy ways to create fabulous slides

Presentations, eh? We pretty much all have to do them now - and we certainly all have to watch them at some time or other. So let's all make nice ones, and collectively save ourselves from death by Powerpoint.

Creating decent slide-decks is actually very straightforward. The deck above details five methods, in order of easyness:

  • The simple colours method (easiest)
  • The one background, many colours method
  • The two-tone-texture method
  • The found-flickr method
  • The augmented white slide method (trickiest) .

On a closely related note, here's a quick reminder not to break the basic rules of presenting, which Slideshare featured on their homepage a while back:

Other guides (including Prezi presentation software) available here: thewikiman.org/tech.

Good luck creating fabulous slides!

- thewikiman

 

How to build 5 libraries in 2 weeks

Last week I gave a 20:20, or Pecha Kucha, presentation. Basically this means 20 slides, set to run automatically for 20 seconds each - it makes for quick and punchy presentations with none of the filler that can make PowerPoint sessions drag on. We use them at York to keep each other up to date within the Information Directorate (our converged Library and IT service) with what's going on and what we're interested in. I really recommend this, it's a great way to bring people together across an organisation and communicate ideas. Anyway, normally I'd choose something more relevant to my work but this time I decided to do something different, and present on the Buy India a Library Project, which ran at the start of this year. Here are the slides:

View more presentations from Ned Potter
It was really fun to revisit this, and reflect on what an extraordinary thing it was that Buyalib was able to crowd-source nearly $4000 from librarians, in two weeks, for a charitable cause! Everyone who donated or spread the word - you are amazing. We have literally created something out of nothing.
I had a letter from GoodGifts the other day, saying that work had started on building the library in India and would likely be completed by April next year. Justin, Jan, Andromeda and I were invited to the opening but, frankly, if we had enough cash knocking around to afford those air-fares, we wouldn't have needed to crowd-source the cash to begin with. :)
For people who think Twitter is 'just people talking about what they had for lunch', this kind of project - which would have been all but impossible to achieve pre-Twitter, certainly in that amount of time - is the ultimate riposte, I think. If you're new to this story, you can catch up via the Buyalib blog.
Cheers!
- thewikiman
p.s Did I mention that 5 libraries now exist or are being created in impoverished areas with no other access to books - libraries which otherwise wouldn't have existed? That's absolutely amazing!

Skip to the end! Library futures, now...

Picture of lego jetpack man

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I was reading Bohyun Kim's latest blog post this morning, in which she says this:

For a long time, libraries have been banning food and drinks inside the library. For librarians, books and food/drinks were not compatible. For users, they were the same kind of activity. You eat and drink while studying. So libraries eventually came to change the policies. That was a good decision for both libraries and users.

This really brought home to me the fact that libraries enforced a particular point of policy (no food and drink) for probably 99.9% of their history, and have changed it for the most recent 0.1%, and that really it's been fine. The fears that informed the original policy - that the food and drink would damage the books - are sound, but modern publishing methods mean the book isn't such a sacrosanct object anymore, plus (perhaps more importantly) even if some books do get damaged there is an overall gain in user satisfaction because a lot of them have been wanting to bring food and drink in for years. It's a hit worth taking, in other words. Silence is another rule long those lines - libraries are getting noisier, with quiet zones dotted around in many of them, so again it's a rule we've tried to enforce for all but the last 0.1% of library history, and now we're finally changing to suit a new majority of users (in academic libraries particular).

So that got me to thinking, what else are currently trying to hold back, that we will inevitably have to allow in the end - and should we just skip straight to the part where we let it go? If users want to use us in a certain way, should we just let them and be done with it? Of course some people will be upset, but you demonstrably can't please all of the people, all of the time, and we're really not at a stage where we can afford to be elitist in terms of which group of users we satisfy.

I asked twitter what we will be doing in the future but don't do now - here are some of the suggestions:

  • Lisa Hutchins said "Smaller borrowing limits for unlimited time periods along lines of DVD rental?" This is one I had in mind, too. Let people have stuff for longer, sanction them less or not at all if they don't bring it back on time. LOVEFiLM and the like are built around the concept of no late fees. You don't send the DVD back, you don't get a new one - but you don't accrue fines either. Could this work in libraries? More to the point, will we eventually have to find a way to make it work in libraries, in which case should we just do it now? . Cons are that people could use the opportunity to effectively steal the books, that books in great demand would be unavailable to people, that libraries would have less money to spend on books if fines are actually a revenue stream for them (even though that isn't their intended purpose). But I can imagine ways round those - you could have a no fines policy that is a bit like mobile phone companies' unlimited use policy, ie there's a little asterisk and it says 'within reasonable limits'. I have 'unlimited' browsing on my iPhone but if I left Google Maps on for a month I'd certainly hear about it from Orange, and get charged. You could move the more popular books into a 'high demand' section which ran along more traditional lines, e.g with 2 week borrowing limits and fines - but put the majority of the collection in the LOVEFiLM model. . Would that work? The big pro would be: people would find libraries more accessible, approachable, and usable. They'd be attracted by the relaxing of the rules.Lisa also pointed out that you couldn't return books to other library branches back in the day, but you often can now. This is exactly the kind of thing I'm talking about - we resisted that change for years, with very good supporting arguments against it I'm sure, but now we've been forced to make it work and we have. .
  • Sarah Maule suggested: "opening hours changing dramatically? i.e. open on a sunday being normal?" I can completely see this becoming the norm in thriving libraries, and the reverse being true of struggling ones. I can see in 5 or 10 years time that many libraries will be run by volunteers and will only open 3 afternoons a week, while the bigger ones with more traffic will open long hours 7 days a week (and academic libraries will open 24hrs as a matter of course). Obviously it costs more to staff and open libraries longer, but the counter to this would be that - again - they become more friendly, accessible, and usable, thus making them more likely to become part of people's daily lives, thus getting more use, thus being of more value and so worth funding. .
  • Rachel P pointed out: "Mobile phones/devices will be (even more) heavily used (we still ban talking on them here, but in theory only...)" Yes, let's skip to the end of this one, too. We're going to allow them. Mobile phones will be the devices from which humans basically run their lives before the decade is out - banning them will be completely out of the question. The majority of their use won't be for talking on anyway. Just allow them, and tell people to go into stairwells and otherwise talk on them responsibly and with courtesy to others. .
  • LibraryWeb said: "can only speculate - but think frontline staff will become much more highly skilled - not just a shelving job nowadays" and added "you should be able to ask any manager (& also the odd talented lib assistant :) the same question and get an answer" I completely agree with this - it doesn't seem to such an issue in public libraries (although I may be wrong) but in academic libraries there's a real culture of passing the customer from desk to desk - oh, you can't do that here / I can't help you with that, you need to go and speak to X or ask at Y. We need to be able to just answer stuff and help people. Would love to skip to the end with that one. .
  • Mylee Joseph speculated that we'd offer "musical performances, tai chi classes before opening, cooking demonstrations, DIY broadcasting" This feeds into the whole idea of the library as an evolving space, offering things to the community which the community will value, irrespective if they fall under the 'literacy' umbrella that is our primary purpose. I think mission creep can be a great thing in libraries! .

Any more you can think of?

- thewikiman

 

Bloggers! Be aware of this new (?) comment-spam technique...

I get a lot of spam comments on this blog - Askimet protects me from around 2000 a month. (The most recent was from 'Luxury Car Makers' who attempted to leave a comment on a post I wrote ages ago entitled 'Why the BL e-books announcement is really important' and which consisted just of 'I hate Lady Gaga'. #fail) But a new one on me has just occurred, twice in two days, so here's a warning in case they try it on you. Some spam, yo

The comment consists of effusive praise, stuff about how well written the post is and how astute it was etc, written in decent English. There are no links in the comment at all and - this is where it differs to previous spam I've had - no link attached the name, either. Most spam comments either try and get you to go to websites by clicking on a link within their comment or by clicking on their name - in the same way that if I commented on your blog, your readers would be able to click 'thewikiman' next to my comment and get back to this site. So these new comments have no such link - hence Askimet not flagging them as Spam, and them making their way through to my comment approval queue.

On this blog, if you've commented before (and enter your details the same way again) your comment is automatically approved, but if you're a first-time commenter I have to approve it. So the only agenda I can think of for this new type of spam is to flatter the user into approving the first one, and THEN commenting about a gazillion more times with proper spam, full of links to dodge stuff, before the blog author can do anything to screen them.

So, just a quick warning in case it happens to you - make sure you don't approve that first flattering comment!

- thewikiman